Taylor Fewox
Summary
Strong leader with proficiency in growing professional network, influencing decision-makers and conflict resolution. A strategic team leader with a robust background of over 10 years in customer relationship management, 3 years of operations experience, and 1 year supervisor experience. Hardworking and passionate employee with strong organizational, operational, time management, and collaborative skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Service Specialist
US Eagle Federal Credit Union
02.2024 - Current
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
Credit Card Accounts Manager
PNC Financial Services
02.2023 - 01.2024
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Handled customer inquiries and suggestions courteously and professionally.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Maintained compliance with applicable regulations and laws governing consumer credit.
Account Manager
Aspiration
01.2022 - 12.2022
- Assisted customers with managing their accounts.
- Addressed problems with accounting, billing and service to maintain and enhance client satisfaction.
- Completed proper security account reviews and investigations while filing and researching disputes when necessary.
- Multitasked by working on phone, email, and chat channels in order to respond to customers in a timely manner.
- Worked closely with other departments such as Risk, Fraud, and Investments Team.
Disputes Specialist
PayPal
05.2021 - 01.2022
- Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information.
- Successfully confidently answer contacts, through multiple channels (Phone, Email, Chat) from customers.
- Adhered to department and legal processes, procedures and goal expectations for case investigations.
- Investigated inquiries, using appropriate tools to reach a complete and accurate resolution preventing customer recontacts.
- Analyzed, researched and resolved payment claims within required timeframes.
Client Service Specialist
Progressive
07.2019 - 05.2021
- Handled all incoming calls in order to properly and quickly assist customers.
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Retail Operations Specialist
Verizon Wireless
12.2014 - 07.2019
- Trained new employees on proper protocols, products, promotions, and customer service standards; while guiding team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained promotional displays and organization of 3 store locations, working closely with employees to systemize tasks.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Customer Service Representative
Verizon Wireless
06.2014 - 12.2014
- Maintained customer satisfaction by focusing on addressing customer needs and resolving concerns.
- Answered a high volume of customer calls, delivering innovative and individualized solutions.
- Responded to customer requests for products, services and company information.
Front End Supervisor
Ross Department Store
12.2013 - 06.2014
- Monitored cash drawers 6 checkout stations to verify adequate cash supply.
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed stockroom tasks by receiving and unpacking merchandise and placing all products out on sales floor.
Education
BBA - Project Management
Arizona State University
Tempe, AZ05-2025
Associate of Arts - Business Administration And Management
Chandler-Gilbert Community College
Chandler, AZ12-2024
High School Diploma -
Pojoaque Valley High School
Santa Fe, NM06.2011
Skills
- Project Management
- CRM Software
- Account Management
- Customer Service
- Time Management
- Microsoft Office
- Research and Analysis
- Financial product sales
- Financial Management and Reporting
- Risk Identification
- Report Analysis
- Workforce Management Tools
- Fraud Detection
- Key Performance Indicators (KPIs)
- Dispute Resolution
- Administrative Support
- Office Administration
- Software and Hardware Issues
- Inventory Issue Management
Certification
- CSP - Certified Sales Professional
- PMP - Project Management Professional
- CM - Certified Social Media Manager Certification
Timeline
Member Service Specialist
US Eagle Federal Credit Union
02.2024 - Current
Credit Card Accounts Manager
PNC Financial Services
02.2023 - 01.2024
Account Manager
Aspiration
01.2022 - 12.2022
Disputes Specialist
PayPal
05.2021 - 01.2022
Client Service Specialist
Progressive
07.2019 - 05.2021
Retail Operations Specialist
Verizon Wireless
12.2014 - 07.2019
Customer Service Representative
Verizon Wireless
06.2014 - 12.2014
Front End Supervisor
Ross Department Store
12.2013 - 06.2014
- CSP - Certified Sales Professional
- PMP - Project Management Professional
- CM - Certified Social Media Manager Certification
BBA - Project Management
Arizona State University
Associate of Arts - Business Administration And Management
Chandler-Gilbert Community College
High School Diploma -
Pojoaque Valley High School
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