Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Taylor Fiegener

Valley Falls,KS

Summary

Proactive Mortgage Processing Specialist with extensive experience in customer service, document review, and workflow optimization. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Mortgage Processing Specialist

Envista Federal Credit Union
11.2023 - Current


  • Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.
  • Developed comprehensive knowledge of industry-specific regulations, ensuring all processed materials adhered to the relevant guidelines.
  • Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.
  • Exhibited strong attention to detail when reviewing documents, consistently catching errors before they reached clients or external partners.

Member Service Specialist

Envista Federal Credit Union
10.2022 - 11.2023
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Reduced defect rates through meticulous attention to detail during code reviews, working closely with other departments to address any identified issues quickly.
  • Performed internal audits to maintain operating procedure and regulatory standards compliance.

Member Service Representative

Envista Federal Credit Union
04.2022 - 10.2022
  • Enhanced imaging accuracy by meticulously sorting and preparing documents for scanning.
  • Expedited document processing times by utilizing advanced software tools for scanning, indexing, and archiving purposes.
  • Followed established procedures to enter and process data correctly.
  • Completed data entry tasks with accuracy and efficiency.

Call Center Personal Banker

CoreFirst Bank and Trust
03.2021 - 04.2022
  • Fostered strong relationships with clients by attentively listening to their concerns, demonstrating empathy, and offering appropriate solutions or escalations when required.
  • Streamlined account management for clients through detailed record-keeping and timely followups.
  • Managed high call volume efficiently while maintaining a focus on delivering an outstanding customer experience every time.
  • Increased client retention by offering tailored financial solutions aligned with their specific needs and goals.
  • Resolved complex customer issues through careful research, problem-solving skills, and collaboration with internal departments when necessary.

Education

High School Diploma -

Santa Fe Trail High School
Carbondale, KS
05.2015

Skills

  • Document Review
  • Workflow Optimization
  • Customer Service
  • Microsoft Excel
  • Quality Control
  • Fast Learner
  • Problem-Solving
  • Time Management
  • Multitasking
  • Attention to Detail

Certification

  • Certified NMLS, Envista Federal Credit Union - 2024
  • CNP - Certified Notary Public
  • EMT Trained - 2015-2017
  • Volunteer Firefighter - 2013-2020

Timeline

Mortgage Processing Specialist

Envista Federal Credit Union
11.2023 - Current

Member Service Specialist

Envista Federal Credit Union
10.2022 - 11.2023

Member Service Representative

Envista Federal Credit Union
04.2022 - 10.2022

Call Center Personal Banker

CoreFirst Bank and Trust
03.2021 - 04.2022

High School Diploma -

Santa Fe Trail High School

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Taylor Fiegener