Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Fields

Lawrenceville,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Bank Teller

Renasant Bank
10.2023 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Receptionist

Revive IV Lounge
10.2022 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.

Assistant Manager

Margaritaville
06.2021 - 09.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

GED -

North Gwinnett High School
Suwanee, GA
05.2021

Skills

  • Professionalism and Courtesy
  • Money Handling
  • Deposit and withdrawal management
  • Cash counting
  • Customer relationship development
  • Patience and Empathy
  • Listening and Comprehension
  • Data Entry Efficiency
  • Strong Work Ethic
  • Approachable
  • Positive
  • Banking
  • Friendly

Timeline

Bank Teller

Renasant Bank
10.2023 - Current

Receptionist

Revive IV Lounge
10.2022 - 08.2023

Assistant Manager

Margaritaville
06.2021 - 09.2021

GED -

North Gwinnett High School

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Taylor Fields