Taylor Figueiredo
Ocoee,FL
Summary
Proven leader and efficient Office Administrator at Leading Edge Real Estate, adept in office administration and verbal communication. Excelled in customer engagement, boosting satisfaction significantly. Skilled in database entry and problem resolution, I fostered strong team relationships and exceeded sales goals at Express through strategic leadership and supervision.
Overview
6
6
years of professional experience
Work History
Office Administrator
Leading Edge Real Estate
2019.08 - 2021.07
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Retail Manager
Express
2016.07 - 2019.08
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Mentored team members to enhance professional development and accountability in workplace.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
Janitorial Cleaner
Platinum Cleaning & Maintenance
2015.06 - 2019.08
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
Education
No Degree - Psychology
Suffolk University
Boston, MAHigh School Diploma -
Malden High School
Malden05.2015
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Verbal Communication
- Customer Engagement
- Telephone reception
- Leadership and supervision
- Schedule and calendar management
- Word Processing
- Problem Resolution
Timeline
Office Administrator
Leading Edge Real Estate
2019.08 - 2021.07
Retail Manager
Express
2016.07 - 2019.08
Janitorial Cleaner
Platinum Cleaning & Maintenance
2015.06 - 2019.08
No Degree - Psychology
Suffolk University
High School Diploma -
Malden High School
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