Taylor Flegenheimer
Placentia,CA
Summary
Dynamic Sales & Customer Service Representative with a proven track record at Jordan's Transportation, excelling in complaint resolution and relationship building. Adept at processing transactions accurately and enhancing customer satisfaction through active listening and critical thinking. Committed to fostering positive client interactions and driving loyalty in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Sales & Customer Service Representative
Jordan's Transportation
Placentia, CA
08.2024 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Processed orders and returns efficiently, enhancing overall customer satisfaction and loyalty.
- Collaborated with team members to streamline communication between departments for improved service delivery.
- Maintained comprehensive knowledge of products and services to effectively address customer needs and concerns.
- Processed customer transactions accurately using point-of-sale systems.
Coaching Staff Member
I9 Sports
Encinitas, CA
03.2023 - Current
- Developed and implemented training programs for youth athletes, ensuring skill progression and engagement.
- Coordinated practice schedules and logistics, enhancing team organization and communication.
- Fostered a positive environment promoting teamwork, sportsmanship, and personal growth among participants.
- Evaluated player performance and provided constructive feedback to improve individual skills.
Dispatcher
Golden Bear Towing
Chino, CA
04.2022 - 02.2023
- Coordinated towing operations to ensure timely service.
- Managed dispatcher communications between drivers and clients effectively.
- Trained new dispatch staff on systems and procedures for effective performance.
- Resolved customer inquiries and complaints promptly, improving satisfaction rates.
- Contracted with AAA roadside assistance systems and CHP to provide service.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Guest Advocate
Target
Fullerton, CA
11.2019 - 08.2021
- Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
- Utilized point-of-sale systems for accurate transactions while maintaining data integrity during checkouts.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Fostered a welcoming environment by engaging with guests and building positive relationships.
- Trained new team members on operational procedures and customer engagement strategies.
Education
High School Diploma -
Valencia High School
PlacentiaSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
- Client relations
- Professional telephone demeanor
- Relationship building
- Payment processing
Timeline
Sales & Customer Service Representative
Jordan's Transportation
08.2024 - Current
Coaching Staff Member
I9 Sports
03.2023 - Current
Dispatcher
Golden Bear Towing
04.2022 - 02.2023
Guest Advocate
Target
11.2019 - 08.2021
High School Diploma -
Valencia High School