Taylor Flemming
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Office Assistant
Office Of Career And Development
12.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
Patient Safety and Quality Improvement Intern
Children's Hospital of Philadelphia
06.2023 - 08.2023
- Assisted healthcare professionals remotely with administrative tasks, patient record management, and appointment scheduling
- Demonstrated strong attention to detail and communication skills in a virtual healthcare setting
- Assisted with organizing and participating in hospital events and outreach programs
- Collaborated with interdisciplinary teams to develop and update policies and procedures related to patient safety, ensuring compliance with regulatory standards
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
Customer Service Representative
Nordstrom
05.2023 - 08.2023
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly
- Assisted customers with product selection, increasing sales and promoting brand loyalty
- Maintained a clean and organized store environment, enhancing customer shopping experience
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company's policies
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Health Science
Lincoln University
05.2024
Skills
- Data Entry
- Innovative thinking
- Customer Support
- Time Management and Scheduling
- Administrative Support
- Adaptability
Certification
Adult and Pediatric First Aid/ CPR/AED Certified, American Red Cross
Timeline
Office Assistant
Office Of Career And Development
12.2023 - 05.2024
Patient Safety and Quality Improvement Intern
Children's Hospital of Philadelphia
06.2023 - 08.2023
Customer Service Representative
Nordstrom
05.2023 - 08.2023
Bachelor of Science - Health Science
Lincoln University
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