Taylor Flores
Universal City
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Special Education Teacher & Coach
SCUC ISD - Steele High School
08.2022 - 07.2025
- Co-led teams of students and athletes, focusing on development, accountability, and performance.
- Managed and tracked academic and behavioral progress; collaborated with internal teams to deliver personalized support plans.
- Facilitated performance evaluations, organized training sessions, and coordinated multiple schedules and events.
Special Education Teacher & Coach
Edgewood ISD - Memorial High School
08.2020 - 07.2022
- Oversaw operational logistics for educational programs and athletic teams.
- Monitored performance indicators (grades, attendance, behavioral metrics) and implemented interventions when needed.
- Acted as key point of contact for stakeholder communication and reporting.
Special Education Teacher
NEISD - El Dorado Elementary
01.2020 - 07.2020
- Provided personalized support and coaching to individuals and small groups to drive performance and growth.
- Partnered with cross-functional teams to assess progress, align on goals, and implement strategic development plans.
Customer Service Representative
HEB
08.2018 - 12.2019
- Delivered frontline customer support in a fast-paced environment.
- Resolved issues, improved satisfaction, and maintained team productivity.
Customer Success Coach / Mortgage Service Specialist
Wells Fargo
11.2013 - 01.2018
- Trained and coached service teams on performance improvement strategies.
- Resolved escalated customer issues with professionalism and compliance focus.
- Collaborated with departments to streamline operations and meet goals.
Education
Bachelor of Science - Kinesiology
TEXAS A&M UNIVERSITY – SAN ANTONIO
05.2019
Skills
- Team Leadership & Coaching
- Cross-functional Collaboration
- Project & Program Coordination
- Customer Experience & Support
- Behavioral & Performance Tracking
- Communication & Conflict Resolution
- Process Improvement
- Training & Development
Timeline
Special Education Teacher & Coach
SCUC ISD - Steele High School
08.2022 - 07.2025
Special Education Teacher & Coach
Edgewood ISD - Memorial High School
08.2020 - 07.2022
Special Education Teacher
NEISD - El Dorado Elementary
01.2020 - 07.2020
Customer Service Representative
HEB
08.2018 - 12.2019
Customer Success Coach / Mortgage Service Specialist
Wells Fargo
11.2013 - 01.2018
Bachelor of Science - Kinesiology
TEXAS A&M UNIVERSITY – SAN ANTONIO
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