Taylor Fogarty
Bloomington,MN
Summary
Dynamic leader with proven expertise in operations management and customer service management, honed at Barnes & Noble. Excelled in team development, driving sales growth, and enhancing customer satisfaction through strategic thinking and effective shift scheduling. Skilled in talent recruitment and loss prevention, achieving significant improvements in team efficiency and store performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Store Manager
Barnes & Noble
08.2018 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Associate
Hy-Vee Grocery Store
04.2015 - 05.2018
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Followed safety and sanitation procedures to provide quality services and products for customers.
- Stocked product and maintained product displays according to merchandising standards and vendor contract terms.
- Trained new employees to company standards and worked one-on-one with employees to motivate while delivering constructive criticism in a busy environment.
Receptionist
Rochester Shuttle Service
05.2015 - 08.2015
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Bachelor of Arts - Journalism
Winona State University
Winona, MN05.2018
Skills
- Operations Management
- Loss Prevention
- Shift Scheduling
- Project Management
- Talent Recruitment
- Payroll Management
- Team Development
- Customer Service Management
- Supply Ordering
- Documentation And Reporting
- Strategic thinker
- Multitasking and Organization
Timeline
Store Manager
Barnes & Noble
08.2018 - Current
Receptionist
Rochester Shuttle Service
05.2015 - 08.2015
Associate
Hy-Vee Grocery Store
04.2015 - 05.2018
Bachelor of Arts - Journalism
Winona State University
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