Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Taylor Fortenberry

McKinney,TX

Summary

Customer service and maintenance engineering from being lead customer service and top stub seller to working cashier then working in maintenance engineering for commercial buildings on my own and getting to being in such a great place at residential/commercial where they all tie in!

Overview

2023
2023
years of professional experience
1
1
Certification

Work History

Front Desk Concierge

First Services Residential
  • Built and maintained trusted, long-lasting relationships with residents, becoming a go-to resource for support, questions, and community engagement.
    Resolved resident and guest concerns with empathy and efficiency, contributing to high satisfaction and lease renewal rates.
    Adapted quickly to new operational systems and software, learning and utilizing property management platforms to streamline daily tasks and improve service delivery.
    Managed reservations, account changes, and cancellations with accuracy and professionalism, ensuring a smooth and positive resident experience.
    Provided clear, timely information about building services and amenities, enhancing residents’ sense of comfort and connection within the community.
    Organized administrative workflows, maintained office supply inventory, and coordinated maintenance requests, supporting seamless property operations.
    Commended by supervisors for strong interpersonal skills, initiative, and consistently positive feedback from residents and staff.

Maintenance Engineer

First Services Residential
11.2019 - 11.2022
  • Excelled in a dual commercial/residential setting, blending advanced maintenance skills with high-level customer service; built strong, family-like relationships with residents through trust and consistent support.
  • Minimized equipment downtime by executing efficient troubleshooting, root cause analysis, and timely repairs across mechanical and electrical systems.
  • Interpreted technical manuals and documentation to complete complex maintenance tasks with accuracy and efficiency.
  • Diagnosed and repaired advanced electrical issues, ensuring system safety, performance, and regulatory compliance.
  • Led planning and execution of maintenance shutdowns and startups, ensuring minimal disruption and maximum operational uptime.
  • Maintained accurate documentation of maintenance procedures and ensured adherence to all safety and regulatory standards.
  • Disassembled malfunctioning machinery and installed new or refurbished components to restore full functionality.
  • Built and sustained strong vendor relationships, negotiating favorable pricing and securing quality parts and materials to support operational budgets.
  • Resolved resident and customer concerns professionally and promptly, earning consistent praise for empathy and effectiveness.
  • Conducted thorough inspections, identified mechanical issues, and implemented corrective actions to extend equipment lifespan.
  • Executed preventive maintenance programs for a wide range of building systems and machinery, reducing emergency repairs and optimizing performance.

Maintenance Technician

Columbia Sussex
01.2019 - 10.2019
  • Gained hands-on experience across a wide range of maintenance tasks, including HVAC repairs, plumbing, electrical work, flood response, and routine upkeep such as air filter replacements.
  • Expanded technical expertise while working in the hospitality sector, gaining valuable insights and skills not typically encountered in commercial maintenance environments.
  • Transitioned from a demanding and inconsistent schedule to a more structured role at FSR to support better work-life balance while continuing to grow professionally.

Maintenance

Lincoln Property Company
08.2017 - 05.2018
  • Thrived in a positive and supportive work environment; gained valuable experience and continued to expand my skill set in building maintenance and facility repair.
  • Took ownership of assigned tasks, consistently delivering quality results across a variety of projects and responsibilities.
  • Performed diverse maintenance duties including ceiling tile replacement, leak repairs, plumbing, electrical work, HVAC servicing, and lighting—demonstrating versatility and a strong work ethic.

Maintenance Engineer

Hall Office Park
11.2014 - 07.2016
  • Worked as a Maintenance Engineer where I quickly developed a broad skill set, learning to complete tasks efficiently using various techniques across different trades.
    Gained hands-on experience in plumbing, electrical and lighting systems, HVAC (heating and cooling), and locating and repairing roof leaks, among many other general maintenance duties.
    After just six months, was entrusted with full responsibility for multiple properties, including 6–8 story buildings and several additional sites—demonstrating reliability, strong work ethic, and rapid growth.
    This role served as the foundation of my maintenance career, fueling my passion for problem-solving and facility operations while building valuable technical and operational knowledge.

Assistant manager/ Cashier

Cedars Wood Fire and Grill
03.2013 - 12.2014
  • Started as a cashier responsible for opening and closing the store, handling transactions, and providing excellent customer service in a fast-paced environment.
  • Took on multiple roles including food runner and busser, consistently going above and beyond to support team operations and maintain a clean, welcoming environment.
  • Recognized by management for strong work ethic, reliability, and ability to adapt across departments—leading to a promotion to Assistant Manager prior to the store’s closure.
  • Hard work and dedication caught the attention of the maintenance team, ultimately leading to an opportunity to transition into building maintenance and begin a new career path.

Customer Service

AMC Theaters
05.2011 - 10.2011
  • Began working at the theater at age 16 as a cashier, quickly gaining trust and showing initiative in a high-traffic, customer-focused environment.
    Promoted to Customer Service within just a few months due to strong performance, reliability, and positive interactions with guests.
    Learned critical responsibilities including cash handling, end-of-day balancing, and opening and closing the theater—often during late-night shifts, demonstrating maturity and dedication at a young age.

Education

Centennial High School
Frisco, TX
01.2013

Skills

  • General Maintenance (7 years)
  • Customer Service (4 years)
  • Preventive Maintenance
  • Inventory Maintenance
  • Equipment maintenance and repair
  • HVAC Systems
  • Technical Troubleshooting
  • Electrical Systems
  • Critical Thinking

Personal Information

I am a calm, easy-going individual with a passion for working with people and achieving goals. Outside of work, I enjoy staying active through activities like golf, which is a true passion of mine, along with hunting, fishing, and spending time outdoors. I also make time to hit the gym 4-5 days a week and unwind with a good movie.

Growing up, I played baseball and wrestled in high school, which taught me discipline, teamwork, and perseverance. These values have carried over into my career, where I am dedicated to accomplishing tasks efficiently and effectively.

Having overcome a life-changing motorcycle accident that resulted in 29 surgeries, I’ve gained invaluable lessons in resilience, patience, and determination. The challenges I faced have only strengthened my resolve and fueled my drive to be better, pushing me to continually improve and pursue greater goals both personally and professionally. I am deeply grateful for the opportunity to still be here and to continue growing in all aspects of my life.

Certification

Pool maintenance certification

Timeline

Maintenance Engineer

First Services Residential
11.2019 - 11.2022

Maintenance Technician

Columbia Sussex
01.2019 - 10.2019

Maintenance

Lincoln Property Company
08.2017 - 05.2018

Maintenance Engineer

Hall Office Park
11.2014 - 07.2016

Assistant manager/ Cashier

Cedars Wood Fire and Grill
03.2013 - 12.2014

Customer Service

AMC Theaters
05.2011 - 10.2011

Centennial High School

Front Desk Concierge

First Services Residential

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