Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Foster

Lansing,MI

Summary

Knowledgeable Guest Service Representative experienced in busy work settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Overview

5
5
years of professional experience

Work History

Guest Advocate/Cashier

Target
08.2021 - 02.2023
  • Warmly welcomed customers into the store , offered advice on products and assisted with finding merchandise.
  • Provided exceptional service to 75-100 customers per shift.
  • Regularly ensured all displays and shelves were properly stocked and coordinated in a neat manner for better inventory control and customer access.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.

Hostess

Longhorn Steakhouse
08.2022 - 10.2022
  • Presented menus and daily specials while making sure guest had napkins , bread and silverware.
  • Coordinated with waitstaff , kitchen staff and managers to ensure each guest was assigned and satisfied with their service.
  • Swiftly and gently addressed any costumer complaints or concerns, escalating to management when necessary.
  • Memorize over 30 menu items and rotating specials to give recommendations to guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Cashier/ Guest Services advocate

Target
08.2018 - 08.2021
  • Coordinated training for new employees and closing down registers.
  • Handled money.
  • Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.

Receptionist

SALON SAVVY
09.2018 - 12.2018
  • Assisted clients in scheduling appointments, including follow-up and reminder calls.
  • Facilitated clear communication between clients, employees and management.
  • Maintained organized working environments.
  • Warmly greeted new and returning guest developing relationships resulting in customer loyalty.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.

Education

Some College (No Degree) - Business Administration

Lansing Community College
Lansing, MI

High School Diploma -

Holt High School
Holt, MI
05.2019

Skills

  • Multitasking
  • Organization
  • Retail Sales
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Powerpoint
  • Conflict Management
  • Financial Transactions

Timeline

Hostess

Longhorn Steakhouse
08.2022 - 10.2022

Guest Advocate/Cashier

Target
08.2021 - 02.2023

Receptionist

SALON SAVVY
09.2018 - 12.2018

Cashier/ Guest Services advocate

Target
08.2018 - 08.2021

Some College (No Degree) - Business Administration

Lansing Community College

High School Diploma -

Holt High School

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Taylor Foster