Highly proactive manager with 5 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Fast Food Manager
Popeye's Restaurants
04.2019 - Current
Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Reconciled cash and credit card transactions to maintain accurate records.
Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.