Taylor Foster
Mesa,AZ
Summary
Highly motivated and committed Lead Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Skin and Cancer Institute
02.2024 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conduct monthly inventory checks to ensure appropriate stocking of equipment.
- Conducted monthly office audits to maintain updated patient charts.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Medical Assistant
Skin and Cancer Institute
09.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assist physicians with excisions and biopsies
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Medical Assistant
Skin and Cancer Center of Arizona
09.2022 - 09.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with excisions, ED&C's, and biopsies
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Prepared lab specimens for diagnostic evaluation.
- Streamlined prior authorization process to ensure timely approvals.
- Experienced in working with Biologic medications
- Managed the administration of biologic medications
- Demonstrated proficiency in utilizing the EMA EMR system to enhance productivity and streamline workflow.
Education
Bachelor of Science - Public Health
The University of Alabama
Tuscaloosa, ALSkills
- HIPAA Compliance
- Clinical Leadership
- Insurance Verification and Billing
- Patient education and counseling
- Scheduling and Appointment Management
- Medical office administration
- Critical thinking abilities
- Professionalism and Ethics
- Patient Care Coordination
- Inventory and supply management
- Medical terminology knowledge
- EMR / EHR
- CPR
- Maintaining confidentiality
- Sterile technique
- Patient-focused care
- Reliable team player
- Specimens collection and processing
- Adaptable
- Phlebotomy
Certification
- Dermatology Technician (2023)
- Phlebotomy License (2021)
Timeline
Lead Medical Assistant
Skin and Cancer Institute
02.2024 - Current
Medical Assistant
Skin and Cancer Institute
09.2023 - Current
Medical Assistant
Skin and Cancer Center of Arizona
09.2022 - 09.2023
- Dermatology Technician (2023)
- Phlebotomy License (2021)
Bachelor of Science - Public Health
The University of Alabama
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