Taylor Foster
Arlington,TX
Summary
Multifaceted and detail oriented professional with experience in Management, Sales, Training Development, Public Relations, Marketing and Event Coordinating. I am a self-motivated individual who routinely pursues ways to increase overall growth and productivity by engaging consumers and team members with outstanding leadership, customer service and meeting quality expectations with excellence.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
United Rentals Fluid Solutions: DAL
Arlington, TX
07.2024 - Current
- Responding to inbound calls, providing solutions to customer needs, and resolving issues.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Establishing and maintaining relationships with customers to foster repeat business and loyalty.
- Identifying leads, generating new business, and following up on lost or dormant accounts.
- Coordinating with logistics and other personnel to ensure smooth operations and customer satisfaction.
Market Coordinator
Walmart
Fort Worth, Texas
04.2022 - 05.2024
- Develop, communicate, and leverage a strategic vision aligned with company, market, and local plans and tactics to direct teams in facility operations, merchandising, and company direction.
- Tour and audit facilities to uphold standards of success.
- Create plans for the business growth, the digital footprint and trust within the community. Owns P&L and business plans to improve the financial health of all operations and facilities.
- Drive financial performance of facilities by ensuring that sales and profit goals are achieved; maintaining a strategic, holistic, and analytical business perspective; anticipating and accounting for key performance indicators; executing process improvements and productivity tools; leading facilities in controlling expenses to ensure they are indexed to sales; interfacing with regions to drive margins and increase sales; developing and implementing plans to correct any deficiencies in financial performance in the facility; overseeing the creation of budgets; and leading the analysis of economic trends and community needs for budget forecasting.
- Drive sales in facilities by accounting for multiple, dynamic indicators (for example, external environment, merchandising, customer and associate base, replenishment, sales, windows); ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, and in stock and inventory levels; budgeting and forecasting sales; and assessing economic trends and community needs.
- Initiates, directs, and participates in community outreach programs in a high visibility, potentially high-profile, and dynamic environment with the possibility of significant media attention, requiring ongoing engagement and a high interface with the community and corporate, by encouraging and supporting all facilities in serving as good members of the community; establishing and maintaining relationships with key individuals or groups in the community and media as the representative for the company; presenting the company's perspective to various external organizations following the company's media guidelines; navigating organizational resources and barriers to autonomously and effectively respond to challenging media requests; and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community in order to emphasize the facility as part of the community.
- Ensure compliance with company and legal policies, procedures, and regulations, including environmental compliance, for multiple facilities by implementing and monitoring loss prevention, safety, and compliance controls; overseeing safety, operational, and quality assurance routines, developing and implementing action plans, and providing direction and guidance on executing company programs and strategic initiatives.
- Provide supervision and development opportunities for facilities that may present issues such as compliance, high turnover, significant engagement issues, inexperience, and recruiting challenges in an experienced, highly competitive market, requiring ongoing and proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and diversity awareness across multiple levels of the organization.
- Ensure competitive talent for multiple facilities by championing company human resource initiatives; addressing new business needs or anticipated turnover; promoting opportunities to attract and retain a high performing diverse workforce; ensuring talent pipeline; and guiding the leadership development process.
Director of Brand Growth and Community Outreach
Chick-fil-A
Fort Worth, Texas
08.2021 - 04.2022
- Develop and implement plans and objectives for the department in an effective and innovative fashion
- Oversee, coordinate and improve daily operations
- Maintain compliance with external regulations and internal policies
- Assess and report progress in department objectives
- See to department staffing needs (e.g., interviewing, hiring, new hire and ongoing training, annual evaluations, etc.)
- Budget development and monitoring of expenses
- Oversee events and conferences as needed
- Generate necessary reports for the executive team and analyses subordinates' reports
- Provide overall brand strategy to drive brand growth
- Work cross-functionally across sales and marketing to make sure brand campaigns create as much impact as possible
- Communicate our brand while aligning company with surrounding communities
- Implement and enforce COVID-19 safety measures
Hospitality and Marketing Manager
Lazy Dog Restaurant and Bar
Arlington, Texas
11.2018 - 06.2021
- Strong full-service, high-volume hospitality management
- Create fun and upbeat working environment
- Build sales and relationships with a record of success
- Hire and onboard new employees
- Inventory management and ordering
- Lead and direct team members
- Train, develop, and coach all staff
- Implement and enforce COVID-19 safety measures
- Help achieving personal and professional growth in all areas of the business
Manager
Chili’s Bar and Grill
Stephenville/Arlington, Texas
11.2014 - 10.2018
- Ensure overall great guest experience
- Model and hold team members accountable to operational and quality standards
- Identify root cause of issues and problem solve solutions
- Foster open communication between team members and management
- Influence team member behaviors by developing change and restaurant initiatives
- Drive business results by utilizing Chili's systems to effectively control costs
- Follow operational systems, such as manager timeline and performing quality checks
- Hire, train, retain, and develop team members to develop into larger roles
- Drive guest engagement within the restaurant while developing relationships within the community
- Understand and practice safe food handling procedures
- Communicate and embody Chili's culture and Cultural Beliefs: “Every Guest Counts, Food Perfection, Be Accountable, Willingness to go above and beyond”
Meeting and Events Coordinator
Tarleton State University
Stephenville, Texas
08.2016 - 05.2018
- Oversee events for the University and the President of the University’s office
- Held meetings with Tarleton Elite Board members to plan and develop upcoming university events
- Perform research in order to gain deeper understanding of different requirements and details of each event and meeting
- Plan and organize events in accordance with financial budgets and time restraints
- Research and book appropriate venues for events
- Plan, schedule and organize time slots and guest speakers at events
- Routinely meet with clients
- Compare and negotiate different vendors (catering, decorators, musicians etc.)
- Hire, train and oversee staffing for events
- Evaluate event personnel
- Coordinate and manage all event operations
- Manage and resolve problems in a timely manner
- Analyze and evaluate event’s results
- Create and present reports
Assistant Program Coordinator
Arlington Parks and Recreation
Arlington, Texas
05.2013 - 08.2014
- Support planning and coordination of city programs and its activities
- Ensure implementation of policies and procedures
- Maintain budget and track expenditures/transactions
- Manage communication with all parties involved
- Help build positive relations within the team and external parties
- Schedule and organize meetings/events and maintain agenda
- Ensure technology and equipment is used correctly for all operations
- Support growth and program development
Education
Public Relations and Event Management
Tarleton State University
Stephenville, Texas05.2018
High School - undefined
Arlington High School
Arlington, Texas06.2014
Skills
- Effective relationship management
- Dedicated team contributor
- Proficient in problem resolution
- Customer-centered support
Timeline
Inside Sales Representative
United Rentals Fluid Solutions: DAL
07.2024 - Current
Market Coordinator
Walmart
04.2022 - 05.2024
Director of Brand Growth and Community Outreach
Chick-fil-A
08.2021 - 04.2022
Hospitality and Marketing Manager
Lazy Dog Restaurant and Bar
11.2018 - 06.2021
Meeting and Events Coordinator
Tarleton State University
08.2016 - 05.2018
Manager
Chili’s Bar and Grill
11.2014 - 10.2018
Assistant Program Coordinator
Arlington Parks and Recreation
05.2013 - 08.2014
High School - undefined
Arlington High School
Public Relations and Event Management
Tarleton State University