Taylor Fowler
Visalia,CA
Summary
Professional automotive service expert with strong focus on team collaboration and achieving results. Skilled in customer service, diagnostics, and repair coordination. Reliable and adaptable, ensuring smooth operations and client satisfaction. Proven ability to manage workflow and communicate effectively with technicians and clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Automotive Service Writer
Midas
09.2024 - Current
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Coordinated vehicle pick-up ensuring seamless transition from start to finish of service experience.
- Advised management members on customer issues or mechanical repair problems.
- Maintained a clean and organized service area
- Contributed to inventory management processes by monitoring stock levels of parts and supplies needed for repairs or maintenance tasks.
- Managed Fleet repair orders through R.O. Writer, submitted repair requests using Auto Integrate
Automotive Service Advisor
Honda
01.2024 - 08.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history using Reynolds’s and Reynolds’s.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Lead Medication Technician
Quail Park Memory Care
06.2023 - 11.2023
- Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
- Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
- Monitored patients for adverse reactions or complications from medications, initiating prompt interventions when necessary.
- Participated actively in interdisciplinary team meetings, providing valuable insights on patients'' medication management and overall treatment plans.
- Collaborated with healthcare team members to ensure comprehensive, coordinated care for each patient.
Business Development Executive
Kia
08.2022 - 03.2023
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
Automotive Service Advisor
Hanford Hyundai
07.2021 - 07.2022
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history using CDK.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Applied Behavior ANALYST
A.C.T
09.2018 - 11.2019
- Followed behavior plans in home care for children with Autism, communication with supervisors and parents of the children
- Traveling cities per assigned case
SALES ASSOCIATE
Macys
03.2018 - 08.2018
- Cashier
- Customer Service
- General Cleaning
- Stocking Product
- Team Lead
Delivery Driver
Dominos
08.2016 - 09.2017
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Coordinated vehicle pick-up ensuring seamless transition from start to finish of service experience.
- Advised management members on customer issues or mechanical repair problems.
- Maintained a clean and organized service area
- Contributed to inventory management processes by monitoring stock levels of parts and supplies needed for repairs or maintenance tasks.
- Managed Fleet repair orders through R.O. Writer, submitted repair requests using Auto Integrate
Education
Milan Institute - Medical Assisting
Milan Institute
VisaliaAssociate Degree In Child Development - Child Development and Early Adolescence, Phycology
College Of The SEQUOIAS
Visalia06.2019
Skills
- Communication
- Problem solving
- Time management
- Leadership
- Teamwork
- Customer service
- Basic Office Skills
- Repair order management
- Estimating costs
References
Cheyenne Simons, Character reference, 559-333-8257
Accomplishments
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Experience with dispatch procedures and managing incoming and outgoing fleet drivers to designated clients
Certification
CPR Certification
AED Certification
Certificate in Professionalism
Timeline
Automotive Service Writer
Midas
09.2024 - Current
Automotive Service Advisor
Honda
01.2024 - 08.2024
Lead Medication Technician
Quail Park Memory Care
06.2023 - 11.2023
Business Development Executive
Kia
08.2022 - 03.2023
Automotive Service Advisor
Hanford Hyundai
07.2021 - 07.2022
Applied Behavior ANALYST
A.C.T
09.2018 - 11.2019
SALES ASSOCIATE
Macys
03.2018 - 08.2018
Delivery Driver
Dominos
08.2016 - 09.2017
Milan Institute - Medical Assisting
Milan Institute
CPR Certification
AED Certification
Certificate in Professionalism
Associate Degree In Child Development - Child Development and Early Adolescence, Phycology
College Of The SEQUOIAS
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