Taylor Franklin
Southfield
Summary
Background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
1
1
year of professional experience
Work History
Sales Manager
American Eagle Outfitters, Inc
Taylor
01.2023 - 02.2024
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Directed and coordinated products, services and sales activities.
- Supported sales team members to drive growth and development.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered phone calls to assist customers with questions and orders.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled customer complaints in a professional manner.
- Provided product information and answered customer questions.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
Retail Sales Associate
PetSmart
Taylor
06.2023 - 01.2024
Education
Some College (No Degree) - Civil Engineering
Eastern Michigan University
Ypsilanti, MISkills
- Sales strategy
- Customer engagement
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Organizational skills
- Product recommendations
- Product demonstrations
- Positive and professional
- Backroom organization
- Dressing room support
- Store maintenance
- Stocking and receiving
- Flexible schedule
- Price tagging
Timeline
Retail Sales Associate
PetSmart
06.2023 - 01.2024
Sales Manager
American Eagle Outfitters, Inc
01.2023 - 02.2024
Some College (No Degree) - Civil Engineering
Eastern Michigan University
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