Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Fratzke

Winona,MN

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Reliable retail professional with experience in customer service, stock management, and sales operations. Strengths include effective communication, problem-solving skills and ability to work well in team settings. In previous roles, demonstrated consistent commitment to maintaining optimal store conditions and strong product knowledge that boosted overall store performance.

Overview

5
5
years of professional experience

Work History

Retail Co-Worker

Kwik Trip
Winona, MN
02.2024 - Current
  • Placed special orders or called other stores to find desired items.
  • Monitored inventory levels to ensure availability of products for customers.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Processed returns efficiently according to established procedures.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Addressed customer questions and concerns regarding products and services.
  • Helped customers by answering questions and locating merchandise.

Direct Support Professional

LivingWell Disability Services
Minneapolis, MN
03.2021 - 12.2022
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Assisted individuals in learning and developing new skills.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Followed care plan and directions to administer medications.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

Volunteer Pre-school Aid

Winona State University News
Winona , MN
10.2021 - 12.2021
  • Created meaningful projects that allowed students to apply their knowledge in real world situations.
  • Maintained a safe and orderly learning environment for all students.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Implemented behavior management strategies to maintain classroom discipline.

Sammy's Pizza

Nick Perrella
Winona , MN
01.2020 - 07.2021
  • Investigated and resolved customer complaints concerning food quality and service.
  • Monitored quality assurance standards for all products served.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Distributed food to service staff for prompt delivery to customers.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Fostered a positive working environment, encouraging teamwork and employee engagement.
  • Responded to customer concerns efficiently, accurately and with detailed information.

Education

Associate of Arts - Communications

Normandale Community College
Minneapolis, MN
12-2023

Skills

  • Cash handling accuracy
  • Goal-oriented mindset
  • Cross-selling products
  • Reliability and punctuality
  • Loss prevention strategies
  • Brand representation
  • Friendly and outgoing
  • Teamwork and collaboration
  • Positive and professional
  • Relationship building
  • Calm demeanor
  • Customer service

Timeline

Retail Co-Worker

Kwik Trip
02.2024 - Current

Volunteer Pre-school Aid

Winona State University News
10.2021 - 12.2021

Direct Support Professional

LivingWell Disability Services
03.2021 - 12.2022

Sammy's Pizza

Nick Perrella
01.2020 - 07.2021

Associate of Arts - Communications

Normandale Community College

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Taylor Fratzke