Taylor Freeman
Centerton,AR
Summary
Motivated team leader and office management professional, skilled in building relationships with office team members and all levels of the management team. Proficient in computer programs, such as Microsoft Office Suite applications. Always looking for ways to learn and thrive for the team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced logistics load manager with cross-functional collaboration. Successfully coordinated with drivers to determine cost-effective routes for deliveries while minimizing delays. Highly skilled in administrative support, customer service, and problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Logistics Load Manager
Walmart Transportation
09.2023 - Current
- Coordinated with drivers to determine the most cost-effective routes for deliveries while minimizing delays
- Communicate with (or to) individuals or groups verbally and/or in writing (e.g
- Customers, suppliers, associates)
- Maintain quality and safety standards in area of responsibility by ensuring associates are trained on Logistics and company policies, standards and procedures; monitoring associate compliance to policies and procedures; distributing and maintaining procedures and supporting documentation
- Monitor and manage productivity of area of responsibility by preparing, reviewing and/or analyzing business reports
- Dispatch drivers by identifying drivers needed to meet inbound and outbound load delivery schedules; and following dispatch procedures and regulations (for example, Drive Department of Transportation Hours of Service regulations)
- Identify associate, customer, and/or supplier concerns by listening, consulting with others when needed to determine corrective action to take or make recommendations in order to resolve
Admissions Coordinator
Vital Care NWA
03.2022 - 09.2023
- Implement the business plan for area of responsibility by communicating goals and managing staffing and scheduling, assigning duties and coordinating workloads in order to achieve facility goals (e.g., production, quality, safety)
- Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance
- Is consistently humble, self-aware, honest, and transparent
- Implements and supports continuous improvements and willingly embraces new digital tools and ways of working
- Deliver for the Customer
- Customer Focus
- Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans
- Strategic Thinking
- Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans
- Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs
- Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact to a range of audiences; and demonstrates energy and positivity for own work
- Confirmed all insurance benefits met standards of admissions as dictated by policy
- Managed admissions processes for incoming patients, promptly collecting and processing necessary documents
- Collaborated with admissions team to develop and implement strategies to improve admissions process
- Assisted in patient admission process based on federal and state laws
- Liaised between patient, doctor and insurance provider to smooth claims processes
- Documented details regarding contact with patients, providers and other individuals in system
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts
Business Office Manager
Everest Rehabilitation Hospital
01.2020 - 03.2022
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Determined proper codes for medical records and patient services
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered
- Implemented efficient workflow process improvement to enable more productivity without hiring additional staff
- Acted as Executive Assistant to management team, handled busy phone system, and served as primary liaison between customers and upper-level management
- Supervised front end associates in fast-paced and demanding environment
- Oversaw accounts payable and accounts receivable duties and interactions with vendors
- Assembled data concerning patient's bill, including hospital stay, consulted doctor, processed payments, and insurance billing information
- Coordinated with nursing department to obtain information for inclusion into billing
- Followed-up on claims submitted to insurance companies to mediate disputes and obtain reimbursement for services rendered during patient's treatment
- Explained charges to patients and collected payments
- Maintained well-organized and efficient medical records system, quickly filing and retrieving files for clinical team members
- Triaged and routed phone calls, took messages, and followed-up to verify receipt of critical information
- Interacted with insurers to verify coverage and collect payments
- Scanned reports, patient consent forms, and chart forms into patient records
- Admitted patients, recorded assigned room, and printed patient labels on admission to hospital
- Delivered excellent customer service and facilitated development of patient and clinician relationships
- Managed office inventory to prevent shortages and keep the team operating efficiently
- Updated reports, managed accounts, and generated reports for company database
Financial Counselor
Integris Grove Hospital
02.2014 - 01.2020
- Calculated clients' monthly income against required debt obligations to establish baselines for repayment plans
- Complied with Medicare/Medicaid rules and regulations in service of [Type] patients
- Contacted patients and family members to obtain information about health insurance, workers' compensation, and other benefits information
- Reviewed accounts promptly to verify information and complete pre-certifications
- Updated patient account information with special care for HIPAA and other requirements
- Screened patients for partial or full charity, including completing financial assessment applications and obtaining related documents
- Identified and collected copayments to meet patient financial obligations, including applicable deductibles
- Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism
- Explained admitting procedures and obtained signatures on admission, clinical, and financial forms
- Answered telephone promptly and politely provided information and assistance
- Obtained and accurately entered demographic, clinical, and financial data into computer system
- Determined estimated cost for services provided by researching and reviewing medical treatments, tests, medications
- Coordinated expediting and scheduling of tests, procedures, and consultations with other departments
- Answered multi-line telephone system to respond to requests, answer customer questions, and deliver messages
- Managed communications smoothly and delivered exceptional customer service to support [Type] patients' needs in line with insurance requirements
- Verified patients' health insurance benefits and obtained pre-authorizations
- Posted payments made by patients and insurance companies against medical liabilities
- Explained insurance benefits to patients to avoid errors and non-payment issues
- Kept patients and family members calm to obtain information critical to providing emergency care
- Kept anxious patients calm by explaining upcoming procedures and answering questions
Lead Dietary Aide
Grandwood Assisted Living
02.2011 - 02.2014
- Followed physician orders when setting up tests and patient procedures
- Admitted patients, recorded assigned room, and printed patient labels on admission to hospital
- Delivered excellent customer service and facilitated development of patient and clinician relationships
- Cleaned dining room area and collected used items for cleaning
- Inspected meals served for conformance to prescribed diets and for standards of palatability and appearance
- Cleaned food stations and washed dishes, cooking implements, and silverware
- Prepared hot and cold food, following instructions while adhering to all safety and health standards
- Set up tables or other dining areas with attention to cleanliness and order
- Helped maintain kitchen equipment and appliances by following routine cleaning regimen
- Prepared meals under supervision of dietary manager or cook
- Established and maintained safe, friendly atmosphere for residents and guests
- Delivered dishes and trays at designated times
- Stocked and rotated food products and ingredients and monitored inventory
- Completed thorough nutritional assessments of individuals with comprehensive reviews of dietary and medical histories to effectively plan [Type] nutritional programs
- Modified daily menu to match physician's written orders and incorporate requirements such as food allergies
- Checked on customers to see if anyone needed attention from wait staff and worked with team members to correct any service deficiencies
- Cleaned and sterilized dishes, utensils and equipment to minimize food-borne infection risk
- Executed exceptional food, beverage, and service standards personally, as well as supporting team members in providing excellent service
Education
GED -
North Eastern Oklahoma
No Degree - Business Management
North Eastern Oklahoma College
05.2025
Bachelor of Science - Business Candidate
North West Arkansas College
01.2011
Skills
- Administrative support
- Accounts payable and receivable
- Customer service
- Microsoft Office
- Multi-line telephone operations
- Problem-solving
- Multitasking
- Teamwork
- Well-Versed in Insurance
- Critical Thinking
- Transportation Management
- Cross-functional Collaboration
- License to Lead
Certification
License to Lead
Timeline
Logistics Load Manager
Walmart Transportation
09.2023 - Current
Admissions Coordinator
Vital Care NWA
03.2022 - 09.2023
Business Office Manager
Everest Rehabilitation Hospital
01.2020 - 03.2022
Financial Counselor
Integris Grove Hospital
02.2014 - 01.2020
Lead Dietary Aide
Grandwood Assisted Living
02.2011 - 02.2014
No Degree - Business Management
North Eastern Oklahoma College
Bachelor of Science - Business Candidate
North West Arkansas College
License to Lead
GED -
North Eastern Oklahoma
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