TAYLOR FREILER
DeLand
Summary
Results-driven Total Loss Adjuster with exceptional analytical and problem-solving abilities. Skilled in effectively managing claims, negotiating settlements, and collaborating with cross-functional teams to achieve successful outcomes. Known for reliability, adaptability, and a sharp eye for assessing damages to ensure equitable resolutions. Strong communicator dedicated to enhancing customer satisfaction and operational efficiency. Excited about furthering expertise in the insurance sector and quick to absorb new information.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Total Loss Adjuster
State Farm
08.2022 - Current
- Streamlined the total loss claims process by implementing efficient procedures and best practices.
- Negotiated settlements with insureds and claimants, achieving mutually beneficial outcomes for all parties involved.
- Maintained strong working relationships with repair shops, salvage yards, and other industry partners to expedite the total loss process.
- Provided exceptional customer service by maintaining constant communication with insureds and claimants throughout the entire claims process.
- Managed a high volume of claims, ensuring timely resolution and adherence to company guidelines.
- Documented all findings in concise reports.
Auto Liability Adjuster
The Best IRS - Statefarm Claims ECTA
08.2021 - 05.2022
- Took statements from insureds, claimants and witnesses.
- Conducted thorough investigations for accurate claim evaluations and fair settlements.
- Developed expertise in various insurance software systems for efficient data management and reporting purposes.
- Improved customer satisfaction by promptly addressing and resolving auto liability claims.
- Identified potential areas of fraud through meticulous attention to detail and diligent investigative work.
- Obtained and reviewed evidence, reports and photos.
- Managed a high volume of claims simultaneously, maintaining organization and efficiency under pressure.
Auto Sales Agent
Alliance & Associates
03.2021 - 08.2021
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of auto and home products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Case Investigator (contract)
Colonial Claims
07.2020 - 02.2021
- Remote work making outbound calls to patients who are positive for Covid-19. Interviewing patients and collecting data in regards to the virus. Gathering contacts to slow the spread of Covid-19.
Farmers Insurance Agent
BauCham Insurance Group
04.2019 - 07.2020
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Utilized CRM software to manage client relationships.
Health Ins. Sales Agent
AIA Direct Inc
08.2016 - 03.2019
- Explained features and advantages of health insurance products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
Customer Service, Trainer, Reservations and Server
Sanibel Harbour Resort and Spa
05.2010 - 08.2016
- Demonstrate excellent multi tasking and time management skills, Team player, Up-to-date knowledge of new products. Keep work area stocked and clean.
Customer Service Representative
Ralph Lauren Polo
02.2009 - 12.2009
- Customer Service, Inventory, Stocking, Handling Money.
Education
AA - General Studies
Florida SouthWestern State College
Skills
- Customer Service
- Total loss evaluation
- Attention to detail
- Adaptability and flexibility
- Insurance regulations knowledge
- Computer proficiency
- Claims handling
- Teamwork
- Customer service expertise
Certification
- 0620 - ADJUSTER - ALL LINES September 2015 to December 2023
- 0215 - LIFE INCL VAR ANNUITY & HEALTH August 2016 to December 2023
- 2044 Personal Lines Agent April 2019 to December 2023
Timeline
Total Loss Adjuster
State Farm
08.2022 - Current
Auto Liability Adjuster
The Best IRS - Statefarm Claims ECTA
08.2021 - 05.2022
Auto Sales Agent
Alliance & Associates
03.2021 - 08.2021
Case Investigator (contract)
Colonial Claims
07.2020 - 02.2021
Farmers Insurance Agent
BauCham Insurance Group
04.2019 - 07.2020
Health Ins. Sales Agent
AIA Direct Inc
08.2016 - 03.2019
Customer Service, Trainer, Reservations and Server
Sanibel Harbour Resort and Spa
05.2010 - 08.2016
Customer Service Representative
Ralph Lauren Polo
02.2009 - 12.2009
AA - General Studies
Florida SouthWestern State College
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