Taylor Fulwiler
Waddell,AZ
Summary
Dynamic leader with proven expertise in training and mentoring, adept at enhancing customer service and operational efficiency. Excelled in leveraging superior computer skills and leadership qualities to drive team performance and customer satisfaction. Achieved significant improvements in store operations, demonstrating a commitment to excellence and a knack for problem-solving.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Goodwill
Surprise, AZ
03.2024 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed transactions and returns accurately and efficiently.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Organized and delegated tasks to staff members for closing activities, such as cleaning and organizing merchandise.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Barista/Barista Trainer
STARBUCKS
01.2021 - 12.2022
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Taught team members how to make latest drinks and correctly perform new procedures.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Supported highest standards of conduct and service to support company reputation.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Provided individualized instruction to match personal strengths, background and learning style of each employee.
- Listened to customer desires and needs to recommend optimal products.
Customer Service Representative
GRAINGER
02.2020 - 01.2021
- Answered customer phone calls and appropriately addressed questions and complaints.
- Implemented process improvements to enhance service and store appearance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Assisted back to back customers with product searching of over 1.5 million products, from fan motors, safety, to work equipment.
Shift Lead
SUBWAY RESTAURANTS
08.2018 - 02.2020
- Completed opening and closing duties to facilitate business operations
- Coached and trained employees and managed daily work assignments to enhance operations
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Uphold company standards and compliance requirements for operations
- Taught staff upselling techniques to meet revenue targets
- Evaluated and performed equipment maintenance to support operational goals
- Held performance reviews to identify and correct areas needing improvement
- Documented receipts, employee hours and inventory movement
Education
Undergraduate -
Arizona State University
12.2022
High School Diploma -
Insight Academy of Arizona
02.2020
Skills
- Training and mentoring
- Cash handling
- Customer service
- Leadership qualities
- Store operations
- Safe food handling
- Administrative support
- Superior computer skills
Timeline
Customer Service Manager
Goodwill
03.2024 - Current
Barista/Barista Trainer
STARBUCKS
01.2021 - 12.2022
Customer Service Representative
GRAINGER
02.2020 - 01.2021
Shift Lead
SUBWAY RESTAURANTS
08.2018 - 02.2020
Undergraduate -
Arizona State University
High School Diploma -
Insight Academy of Arizona
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