Taylor Gaddis
Wichita,KS
Summary
Adept at elevating customer experiences and boosting sales, I honed my skills in complaint resolution and strategic planning. By implementing innovative sales strategies and fostering a positive team environment, I significantly contributed to achieving and surpassing sales goals, demonstrating exceptional problem-solving and customer service abilities. I am currently receiving my Bachelor's in Psychology with minors in Criminal Justice and Human Resources.
Overview
4
4
years of professional experience
Work History
Waitress
Prost
Wichita , KS
07.2023 - Current
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Communicated daily specials to customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Explained menu items, describing ingredients and cooking methods upon request.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
Leader, Sales Associate
Buckle
Wichita , KS
06.2022 - 06.2024
- Planned and implemented sales strategies to reach company goals.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Assisted in the recruitment, training, and management of sales associates.
- Monitored store performance metrics such as inventory levels, sales data, and customer satisfaction scores.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Managed cash register operations using POS system and processed sales and returns.
Sales Associate
HomeGoods, TJX Companies
Wichita, Kansas
01.2022 - 05.2022
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Processed credit card transactions quickly and securely.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers and provided exceptional customer service.
- Answered customer inquiries regarding product features, pricing, and availability.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Lead Key Holder
Plato's Closet
Wichita, KS
01.2021 - 11.2021
- Assigned and organized tasks among team members effectively.
- Ensured accuracy in balancing funds by examining balance sheets and audit records.
- Coordinate with management to design eye-catching merchandise displays, enhancing product visibility.
- Resolved conflicts and addressed concerns among customers and team members with efficiency.
- Executed opening and closing tasks to reduce operational disruptions.
- Developed strategies for content creation that elevated the store's social media engagement.
Education
Bachelor of Arts - Psychology
Wichita State University
Wichita, KS05-2025
Skills
- Complaint resolution
- Point of sale operation
- Complex Problem-solving
- Conflict resolution
- Customer service
- Strategic Planning
- Evaluations
Timeline
Waitress
Prost
07.2023 - Current
Leader, Sales Associate
Buckle
06.2022 - 06.2024
Sales Associate
HomeGoods, TJX Companies
01.2022 - 05.2022
Lead Key Holder
Plato's Closet
01.2021 - 11.2021
Bachelor of Arts - Psychology
Wichita State University
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