TAYLOR GAINES

"Qiigo's digital marketing is specifically designed for franchise brands, corporate brands, and local businesses to get fast results without the overwhelm that comes from managing your online presence on your own."

• Managed customer inquiries and complaints in a professional manner.
• Maintained up-to-date knowledge of industry trends related to customer success management.
• Developed custom solutions for customers based on their individual business objectives.
• Analyzed customer data to identify trends, issues, and opportunities for improvement.
• Established strong relationships with clients through regular communication and follow-up activities.
• Conducted regular check-ins with clients to ensure their needs were met.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

"A manufacturing company that offers screen printing, custom embroidery, custom sewing, web store fulfillment, and ad specialty distribution."

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

"The 124 Group’s foundation of education and professionalism has created a refined salon experience for guests."

• Mentored junior team members, fostering a collaborative and supportive work environment.
• Maintained up-to-date knowledge of industry trends and best practices, applying this expertise to optimize service desk performance.
• Enhanced customer satisfaction by efficiently resolving technical issues and providing excellent service.