Taylor Galvan
The Woodlands
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Executive Recruiter
JSpire Recruiting
03.2021 - 09.2024
- Built an extensive network of industry connections, increasing the availability of top-tier candidates.
- Streamlined executive background check processes.
- Reviewed resumes and applications to screen candidates to fill job positions.
- Negotiated unique compensation packages to attract and close candidates.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Crafted compelling job descriptions that accurately portrayed open positions while appealing to potential applicants.
- Collaborated with internal teams to develop creative marketing materials for attracting top talent.
- Provided ongoing support to placed candidates during their transition into new roles, fostering long-term relationships and client loyalty.
- Implemented targeted sourcing strategies for hard-to-fill positions, resulting in successful placements.
Scheduling Coordinator /Insurance Verification Specialist
Heartstrong Sleep
05.2019 - 05.2021
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Trained new staff on current, correct insurance verification procedures.
- Posted payments to accounts and maintained records.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Played key role in minimizing financial losses by identifying and correcting discrepancies in insurance information.
Credit Collections Supervisor
Star Furniture & Mattresses
02.2018 - 05.2019
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Documented conversations with consumers and research into accounts.
- Acted as central point of contact for both employees and customers on routine credit and collection issues.
- Recommended and implemented techniques to improve productivity and cut costs for company.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Assisted in budget planning by providing detailed forecasts on expected recoveries based on historical collection rates and trends.
- Evaluated effectiveness of current collection tools and software, making recommendations for improvements as needed to increase productivity.
- Established a consistent follow-up system to ensure timely payments from clients, minimizing overdue accounts.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
- Interceded between employees during arguments and diffused tense situations.
Credit Administrator
Star Furniture & Mattresses
09.2016 - 04.2017
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Received inbound customer calls related to credit and accounts receivable.
- Demonstrated exceptional attention to detail in reviewing financial statements, tax returns, and other documentation as part of the underwriting process.
- Reduced delinquency rates by conducting thorough credit evaluations for prospective clients.
- Collaborated with sales teams to provide accurate, up-to-date information about applicant qualifications for loans or lines of credit.
- Protected company assets by enforcing strict adherence to established lending guidelines during the approval process.
- Mitigated potential losses by proactively identifying accounts requiring collection efforts or restructuring agreements.
- Facilitated cross-functional collaboration to effectively manage complex transactions and resolve issues promptly.
- Maintained a keen understanding of current market trends, competitor offerings, and regulatory changes to inform credit administration strategies.
- Identified areas of improvement within the existing client base, targeting specific strategies for increased revenue generation through upselling or refinancing opportunities.
- Increased overall customer satisfaction with timely communication regarding their credit applications and account inquiries.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Monitored accounts for signs of fraud and non-payment issues.
Education
Bachelor of Arts - Finance
University of Houston - Downtown
Houston, TX05.2021
High School Diploma -
Columbus High School
Columbus, TX05.2014
Skills
- Executive Networking
- Recruiting and Sourcing
- Team Collaboration
- Credit analysis
- Outbound Calling
- Job Applicant Interviews
- Job Description Development
- Problem-Solving
- Credit Reporting
- Loan Documentation
- Collections Management
- Time Management
- Financial statement review
Timeline
Executive Recruiter
JSpire Recruiting
03.2021 - 09.2024
Scheduling Coordinator /Insurance Verification Specialist
Heartstrong Sleep
05.2019 - 05.2021
Credit Collections Supervisor
Star Furniture & Mattresses
02.2018 - 05.2019
Credit Administrator
Star Furniture & Mattresses
09.2016 - 04.2017
Bachelor of Arts - Finance
University of Houston - Downtown
High School Diploma -
Columbus High School
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