Taylor R. Garcia
Phoenix,Arizona
Summary
Skilled in numerous fields of work, I am a committed and eager individual with expertise and knowledge in various fields of work. My unique combination of skills, rooted in a diverse work history, makes me an incredibly adaptable and constantly-learning individual. As a graduate student, I am looking to broaden my knowledge into research and medical studies in the neurosciences. Because of my advanced education and mid-level positions held throughout my career, I am extremely dependable in both individual and team settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Research Assistant
The College of Health Solutions at Arizona State University
Tempe, Arizona
01.2025 - Current
Clinical Research Assistant
The College of Health Solutions at Arizona State University
Tempe, Arizona
08.2024 - Current
Graduate Student Program Committee Co-Chair
The College of Health Solutions at Arizona State University
Tempe, Arizona
08.2024 - Current
- Faculty-appointed Graduate student representative to the Program Committee
- Attends department meetings and acts as a liaison between graduate students and faculty
- Communicates the needs of the graduate students to faculty members and participates in departmental decisions, including decisions about the graduate curriculum, on behalf of the graduate students
- Protects the interests of fellow students, the advisory committee, and the Graduate School
- Listens, collates, and communicates student's views, and escalate matters which affect the students
Dual Sales & Marketing Coordinator
Tharaldson Hospitality/Hilton Garden Inn & Homewood Suites
Tempe, Arizona
02.2024 - Current
- Tailors marketing campaigns to specific target markets, including strategies such as email marketing, social media initiatives, and traditional advertising efforts
- Oversee the creation and distribution of marketing materials, ensuring brand consistency across all platforms
- These materials may include brochures, flyers, and promotional items
- Organize and oversee trade shows, exhibitions, and other promotional events
- This involves handling logistics, booth setup, and follow-up activities
- Regularly analyze market trends and gather customer feedback
- Use insights to recommend adjustments to marketing and sales strategies, aiming to improve engagement and conversion rates
- Act as a bridge between the sales team and other departments
- Ensure that sales targets align with company goals and marketing initiatives
- Create comprehensive reports on marketing campaign performance and sales outcomes
- Keep the customer relationship management (CRM) database up to date
- Ensure the adequacy of sales-related equipment or material
- Respond to complaints from customers and give after-sales support when requested
- Store and sort financial and non-financial data in electronic form and present reports
- Handle the processing of all orders with accuracy and timeliness
- Inform clients of unforeseen delays or problems
- Monitor the team’s progress, identify shortcomings, and propose improvements
- Assist in the preparation and organizing of promotional material or events
- Ensure adherence to laws and policies
Guest Services Agent
Tharaldson Hospitality/Hilton Garden Inn
Tempe, Arizona
10.2021 - Current
- Appointed front desk trainer for new hires
- OnQ expertise, with early training on PEP
- Assumed front desk supervisor responsibilities in absence of supervisor
- Communicates with guests on their needs and requests to create a more personable trip experience
- Answers multi-line switchboard phone to respond to customer inquiries
- Developed a strong understanding of company policies and procedures
- Verifies correct posted charges and credits to customer name or room number
- Addresses customer complaints and provides timely solutions
- Greets and welcomes guests in a warm and friendly manner
- Uses hotel communication log and verbal or electronic means to notify fellow associates and supervisors of pertinent information
- Solicits guest feedback and acted on guests concerns
- Promotes hotel brand loyalty programs to encourage guest participation
Front Office Manager
Tharaldson Hospitality/Hilton Garden Inn
Tempe, Arizona
12.2022 - 01.2024
- Oversaw guest service agents and monitors their performance regarding guest feedback
- Assisted hotel reach quarterly, monthly, and weekly goals
- Maintained an understanding and supportive environment within the front office department
- Communicated with housekeeping supervisor and manager regarding special arrivals
- Conglomerated and analyzed appropriate reports for proper coordination between departments
- Recognized subordinates for exemplary work, rewards associates accordingly
- Operated complex data systems
Shift Supervisor
American Way Market
Chandler, Arizona
07.2021 - 07.2022
- Assisted in scheduling employees and maintaining well balanced coverage for shifts
- Uphold a fast-paced and untroubled environment
- Introduced and implemented new policies to upper management to create a more communicable workspace
- Shared customer feedback to improve operations and build brand loyalty
- Managed inventory levels and minimized loss, following company systems and guidelines
- Implemented cost-saving measures to reduce overhead expenses
- Responded promptly to issues with customers and food preparation
- Used company tools and resources to train employees
- Communicated with cooks to achieve timely and accurate food orders
- Worked cooperatively with teams to accomplish business goals and objectives
Head Cashier Supervisor
Lowe's Home Improvement Stores
Gilbert, Arizona
01.2021 - 08.2021
- Scheduled cashiers based off given availability to improve and maintain steady coverage throughout store
- Recognized cashiers for their achievements
- Discussed with cashiers on how to better improve LTR scores for the store and themselves
- Completed daily deposits for Lowe's Stores based off daily cash flow
- Ensured registers had sufficient cash to operate throughout the day
- Received recognition patches alluding to superior work within management
- IT support management for entirety of employment with operating systems as old as 1985
- Inventoried front-end stock and placed new orders to maintain supplies
- Addressed customer complaints and restored customer satisfaction by quickly resolving concerns
- Authorized special actions and discounts to resolve customer disputes and maintain satisfaction
- Partnered with security and loss prevention, minimizing shrink
Cash Office Accountant
Lowe's Home Improvement Stores
Gilbert, Arizona
12.2020 - 08.2021
- Developed and implemented record-keeping and accounting systems using current computer technology
- Analyzed and reported fiscal activity to identify cost reductions
- Researched and reviewed payments received to input into financial systems
- Reconciled financial discrepancies by collecting and analyzing account information
- Managed accounts receivable and accounts payable, assisting with transactional-level tasks
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Supervised others and provided on-the-job training
Education
Master of Science (M.S.) - Auditory and Language Neuroscience
Arizona State University
Tempe, Arizona05.2026
Bachelor of Science (B.S.) - Neurobiology, Physiology, and Behavior
Arizona State University
Tempe, Arizona05.2023
Skills
- Cross-Functional Team Collaboration
- Record keeping
- Microsoft office
- Teamwork and collaboration
- Experimental design
- Research documentation
- Research reporting
- Activity tracking
- Scientific experiments
- Clerical support
- Quality assurance
- Attention to detail
- Time management
- Data analysis
- Inventory monitoring
- Personable demeanor
- Creative Solutions
- Promoting services and amenities
- Data logging
- Equipment maintenance
- File management
- Sample accessioning
- Materials testing
- Analytical and Scientific Software
- Research design
Certification
- CPR
- IRB – Biomedical Research
- IRB – Social and Behavioral Research
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- The Dean's List - The College of Liberal Arts & Sciences
- Cum Laude
Affiliations
- Society for Advancement of Chicanos and Native Americans in Science (SACNAS) - Vice President (2022-2023)
- Graduate Student Program Committee Co-Chair
- Minorities in Medicine at ASU - Member
- Graduate Association of Interdisciplinary Neuroscience Students at ASU - Member
- Association of Latino Professionals for America at ASU - Member
- El Concilio at ASU - Member
- Society for Advancement of Chicanos and Native Americans in Science (SACNAS) - Member
Timeline
Research Assistant
The College of Health Solutions at Arizona State University
01.2025 - Current
Clinical Research Assistant
The College of Health Solutions at Arizona State University
08.2024 - Current
Graduate Student Program Committee Co-Chair
The College of Health Solutions at Arizona State University
08.2024 - Current
Dual Sales & Marketing Coordinator
Tharaldson Hospitality/Hilton Garden Inn & Homewood Suites
02.2024 - Current
Front Office Manager
Tharaldson Hospitality/Hilton Garden Inn
12.2022 - 01.2024
Guest Services Agent
Tharaldson Hospitality/Hilton Garden Inn
10.2021 - Current
Shift Supervisor
American Way Market
07.2021 - 07.2022
Head Cashier Supervisor
Lowe's Home Improvement Stores
01.2021 - 08.2021
Cash Office Accountant
Lowe's Home Improvement Stores
12.2020 - 08.2021
- CPR
- IRB – Biomedical Research
- IRB – Social and Behavioral Research
Master of Science (M.S.) - Auditory and Language Neuroscience
Arizona State University
Bachelor of Science (B.S.) - Neurobiology, Physiology, and Behavior
Arizona State University
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