To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills that is eager to secure an entry-level Security Analyst position. Ready to help a team achieve company goals.
Hi, I’m
Taylor Garrison
Security Analyst
Gainesville,Florida
Summary
Overview
4
years of professional experience
2
Certificates
1
year of post-secondary education
Work History
IntouchCXTampa, FL
Subject Matter Expert
09.2022 - 03.2023
Job overview
- Designed and prepared technical reports, studies, and related documentation.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Managed user accounts, permissions and group policies for optimal system security.
- Monitored and tracked user progress to identify improvement opportunities.
- Collaborated with management to identify and prioritize new development concepts.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
IntouchCXTampa, FL
Customer Service Representative
11.2021 - 09.2022
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Handled inbound customer chat conversations from various websites.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
White BuffaloGainesville, FL
Barback
04.2019 - 10.2021
Job overview
- Replaced empty kegs and soda syrups.
- Restocked ice, condiments, and snacks.
- Learned how to make wide variety of mixed drinks.
- Checked ID cards and verified bar guests were of legal age.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted in setting up and breaking down bar area for special events.
- Operated POS system to collect payments from customers.
Education
F. W. Buchholz High SchoolFL
High School Diploma from Computer Science Vc
09.2012 - 2016.06
University Overview
Jacksonville UniversityJacksonville, FL
Some College (No Degree) from Nursing
08.2016 - 05.2017
University Overview
Santa Fe CollegeGainesville, FL
Technical Certificate from Computer Programming
08.2023 - Current
University Overview
CourseraOnline
Certitication from Google Cybersecurity
06.2023 - 2023.08
University Overview
Skills
Interpreting procedures and instructions
undefinedAccomplishments
Accomplishments
- Supervised team of 9 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Google Cybersecurity
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