To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills that is eager to secure an entry-level Security Analyst position. Ready to help a team achieve company goals.
Hi, I’m
Taylor Garrison
Security Analyst
Gainesville,Florida
Summary
Overview
4
years of professional experience
2
Certificates
1
year of post-secondary education
Work History
IntouchCXTampa, FL
Subject Matter Expert
09.2022 - 03.2023
Job overview
- Designed and prepared technical reports, studies, and related documentation.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Managed user accounts, permissions and group policies for optimal system security.
- Monitored and tracked user progress to identify improvement opportunities.
- Collaborated with management to identify and prioritize new development concepts.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
IntouchCXTampa, FL
Customer Service Representative
11.2021 - 09.2022
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Handled inbound customer chat conversations from various websites.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
White BuffaloGainesville, FL
Barback
04.2019 - 10.2021
Job overview
- Replaced empty kegs and soda syrups.
- Restocked ice, condiments, and snacks.
- Learned how to make wide variety of mixed drinks.
- Checked ID cards and verified bar guests were of legal age.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted in setting up and breaking down bar area for special events.
- Operated POS system to collect payments from customers.
Education
F. W. Buchholz High SchoolFL
High School Diploma from Computer Science Vc
09.2012 - 06.2016
University Overview
Jacksonville UniversityJacksonville, FL
Some College (No Degree) from Nursing
08.2016 - 05.2017
University Overview
Santa Fe CollegeGainesville, FL
Technical Certificate from Computer Programming
08.2023 - Current
University Overview
CourseraOnline
Certitication from Google Cybersecurity
06.2023 - 08.2023
University Overview
Skills
Interpreting procedures and instructions
Verbal and written communication
Incident priority assessment
Data collection and review
Post incident reviews
Flexible and Adaptable
Linux
Python
SQL development
MS Office
Accomplishments
Accomplishments
- Supervised team of 9 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Google Cybersecurity