Taylor Genrich

Softwave Stem Cell Therapist (December 2023 -Current)

• Develops individualized treatment plans through comprehensive patient assessments, ensuring targeted and effective care
• Monitors client progress by tracking therapy goals and adjusting treatment plans as needed to optimize outcomes
• Leads comprehensive patient sales consultations and report of findings, successfully guiding individuals through treatment plans and financial options, achieving an 80% patient conversion rate

Social Media & Marketing Manager (April 2024-August 2024)

• Increased new patient acquisition by 67%, bringing in 95 additional clients over a five month period compared to the previous year
• Built and managed partnerships with key influencers and small businesses to expand brand reach and patient engagement
• Generated high-quality leads and boosted sales through strategic community outreach, local tabling, and network events
• Utilized social media creativity, including Instagram Reels, and analytics tools to track performance, refine marketing strategies, and maximize engagement.

Patient Experience Coordinator and Receptionist (March 2023-March 2024)

• Fostered a welcoming, family oriented environment by greeting every patient by name and ensuring they left feeling valued and cared for
• Clearly communicated clinic policies, procedures, and services to patients, ensuring a seamless and informed experience
• Designed educational brochures to enhance patient understanding of a variety of health and wellness topics
• Proactively monitored patient wait times, optimizing clinic workflow to reduce delays and improve overall patient satisfaction

• Provided personalized guidance to help members overcome fitness challenges and achieve their individual goals
• Contributed to membership growth by effectively promoting services and implementing retention strategies
• Delivered exceptional customer service, ensuring a premium experience that fostered long-term member satisfaction

Fort Sam Houston Medical Campus-San Antonio, TX (2016)

• Completed the didactic portions in emergency medicine and nursing skills (3 months)

Travis Air Force Base Hospital-Fairfield, CA (2017)

• Various hospital clinic and department rotations under preceptor supervision (6 weeks)

Keesler Air Force Base Hospital-Biloxi, MS (2017)

• Emergency room 12-hour shifts as an independent EMT (three months).

115th Fighter Wing-Madison, WI (2017-2022)

• Assigned to Chemical, Biological, Radiological/Nuclear, and Explosive Enhanced Response Force Package (CERFP) medical group
• Supervisor over CERFP mass casualty triage component and manikin medical trauma simulations
• Educated pre-deployment members on basic lifesaving skills and hemorrhage
• Promoted to Technical Sergeant (E-6) in 2022

• Assisted patients in moving in and out of beds, wheelchairs, and stretchers for scans and procedures
• Delivered compassionate patient transport services, consistently aiming to brighten each patient's day through personalized interactions, attentive care, and a positive, uplifting attitude
• Maintained confidentiality of patient data and condition at all times to safeguard health information