Taylor Gentry

Proactive and achievement-oriented Digital Engagement Expert bringing 2 years of communication and leadership experience with special emphasis helping Intuit QuickBooks clientele. Effectively increases social media reach and client digital profile to catapult company forward with sustained growth. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of resolving issues and training in the QuickBooks Product. Motivated to learn, grow and excel in Intuit.

• Resolves many customer or product issues through consumer testing.
• Promotion to a different line of business after being a phone agent for 2 years for Intuit QuickBooks
• QuickBooks Pro Advisor certified
• Excellent attendance

I've been an employee with Intuit for 2 years now. I started in 2020 as a customer service phone agent for the QuickBooks product. I was first trained in QuickBooks Online, then expanded my knowledge by learning about Payroll, payments, integrations, and accounting work for the product. I then, was promoted to the Accounting Group line, where then, I become QuickBooks Certified. After thoroughly learning the product and getting positive feedback as an agent, I decided to expand my options with QuickBooks and apply for a position as a Digital Engagement Expert. Now, I've also gotten the opportunity to be featured as one of the "Meet the Experts" spots from having so many positive reviews from my interactions with customers. :) I absolutely love Intuit, and would really love to continue learning and growing as much as I can.