Detail-oriented professional with expertise in document management and customer service. Skilled in scheduling, record-keeping, and providing accurate information to community members. Committed to enhancing personal experiences in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Veterinary Receptionist
Maine Veterinary Medical Center
Scarborough, Maine
12.2024 - Current
Filed medical records in an organized manner for easy access when needed.
Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
Conducted regular audits of patient records to ensure accuracy of data entered into system.
Bartender & Server
Queens Head Pub
Bridgton, Maine
03.2024 - Current
Handled money transactions accurately while following company procedures for handling cash payments.
Provided exceptional service to high volume of daily customers.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Veterinary Assistant
Day Creek Animal Hospital
Rancho Cucamonga, California
10.2023 - 03.2024
Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
Dispensed medications orally or topically as directed by veterinarian.
Maintained accurate medical records of all patients.
Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
Veterinary Receptionist
Animal Emergency Clinic
Grand Terrace, California
09.2023 - 03.2024
Completed relevant insurance and other claim forms.
Compiled and coded patient information or data in appropriate computer system.
Answered telephones and directed calls to appropriate medical or adminstrative staff.
Arranged hospital admissions for patients as required.
Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Education
Bachelor of Science - Hospital Administration & Management
Platt College
Ontario, CA
05-2021
Associate of Science - Veterinary Technician
Platt College
Ontario, CA
10-2019
Skills
Document management
Meeting coordination
Clerical support
Call handling
Meticulous attention to detail
Currency count verifications
Strong problem solver
Timeline
Veterinary Receptionist
Maine Veterinary Medical Center
12.2024 - Current
Bartender & Server
Queens Head Pub
03.2024 - Current
Veterinary Assistant
Day Creek Animal Hospital
10.2023 - 03.2024
Veterinary Receptionist
Animal Emergency Clinic
09.2023 - 03.2024
Bachelor of Science - Hospital Administration & Management