Taylor Germain
Torrington,CT
Summary
Compassionate Mental Health Tech with an understanding of empathy, and proactive care. Several years of experience in the field of behavioral analysis. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional, and developmental disabilities. Expert in fostering relationships with patients and their families. Caring, well-organized, and possessing outstanding interpersonal, communication, and social skills. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavior Technician
Quantum Behavioral Consulting
Harwinton, CT
10.2023 - Current
- Collaborated with families to provide support strategies for home-based interventions.
- Implemented evidence-based practices such as discrete trial teaching and natural environment teaching.
- Developed activity plans and instructional materials to assist with treatment.
- Contacted patients' relatives to coordinate family visits and conferences.
- Assisted in the implementation of crisis intervention protocols when needed.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
Psychiatric Technician/Patient Administrative Associate
Hartford Hospital
Hartford, CT
08.2020 - 02.2023
- Provided direct patient care and monitored patients' physical, mental, and emotional status.
- Led recreational and therapeutic activities to promote patient well-being.
- Conducted patient orientation sessions for newly admitted individuals.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Assisted in developing and implementing individual patient care plans.
- Trained new psychiatric technicians and support staff.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Behavior Technician
Family Behavioral Health
Oxford, MA
11.2018 - 06.2020
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contacted patients' relatives to coordinate family visits and conferences.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Attended review, progress and clinical team meetings.
- Completed daily client rounds and tracked client movements.
Homemaker Aide
Associated Home Care Inc.
Worcester, MA
09.2018 - 12.2019
- Educated family members in caring for client by teaching appropriate ways to lift, turn and re-position client.
- Managed and organized family documents, including medical records, school reports, and important legal documents.
- Monitored client condition by observing physical and mental condition, intake and output and exercise.
- Coordinated schedules for multiple appointments and activities while managing time efficiently.
- Established positive relationships with families by providing a high level of customer service.
- Consulted with team caring for patient to evaluate needs and plan for healthcare services.
Front End Associate
Market Basket
Oxford, MA
06.2014 - 07.2017
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers warmly and directed them to appropriate store sections.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Participated in periodic team meetings to discuss targets, achievements, and areas for improvement.
- Handled cash, credit, and debit transactions accurately and efficiently.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Operated register for cash, check, and credit card transactions, maintaining accuracy.
- Engaged with customers to ensure a positive shopping experience.
Education
High School Diploma -
Oxford High School
Oxford, MA06-2018
Skills
- Family collaboration
- Treatment planning
- Time management
- Autism spectrum disorder
- Case management
- Appointment setting
- Training and mentoring
- Office administration
- Basic computer skills
- File systems management
- Task prioritization
- Preparing contracts
- Intake coordination
- Patient documentation
- Appointment scheduling
- Confidentiality
- Risk assessment
- Complex Problem-solving
Certification
- CPR
- RQI
Timeline
Behavior Technician
Quantum Behavioral Consulting
10.2023 - Current
Psychiatric Technician/Patient Administrative Associate
Hartford Hospital
08.2020 - 02.2023
Behavior Technician
Family Behavioral Health
11.2018 - 06.2020
Homemaker Aide
Associated Home Care Inc.
09.2018 - 12.2019
Front End Associate
Market Basket
06.2014 - 07.2017
- CPR
- RQI
High School Diploma -
Oxford High School
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