Taylor Gibbs
Woodbury,Minnesota
Summary
Dedicated Mortgage professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Mortgage Purchase Specialist
U.S. Bank
Hopkins, MN
04.2021 - Current
- Review and purchase loans from third party lenders
- Reviews loans to ensure compliance with bank, regulatory and investor guidelines and customer service standards and determine acceptability.
- Communicates with lenders, staff, title companies, etc. to resolve outstanding items in order to obtain all necessary documentation and ensure completeness and accuracy.
- Prepares required disclosure information within designated time frames ensuring compliance with all regulations.
- Collaborate with Underwriting team to clear post purchase conditions.
Contractor
U.S. Bank
Hopkins, United States
08.2020 - 04.2021
- Supported other operational teams with financial transactions and account maintenance.
- Stayed up to date on U.S. Bank and HFA processes.
- Reviewed loans in timely matter
- Direct contact to lenders, assisting in gathering proper paperwork to purchase loans.
Mental Health Associate
Allina Health
Minneapolis, Minnesota
12.2016 - 08.2020
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Strategized with clinical team to prevent inmate diversion, abuse and recidivism.
- Observed and monitored client behavior and responses to treatment.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Managed case loads of 1-4 patients per shift.
- Established mutual trust with patients.
Customer Service Representative
Handi Medical Supply
Minneapolis, MN
07.2016 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Handled up to 120 calls per day.
Audiology Assistant
PAPARELLA EAR HEAD & NECK INSTITUTE
Minneapolis, Minnesota
09.2015 - 06.2016
- Maintained up-to-date record of patient information, treatment plan and progress.
- Educated public on prevention of hearing loss and tinnitus.
- Assisted Audiologists.
- Set up appointments for clients.
- Assisted clients in cleaning hearing aids.
- Contacted insurance companies on coverage for hearing aids for clients.
Shift Supervisor
CVS Pharmacy
Minneapolis, MN
09.2011 - 03.2015
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Kraft Foods / Churny Cheese
Waupaca, WI
06.2012 - 08.2012
- Adjusted machine feed and speed if machine malfunctioned
- Changed equipment over to new product
- Started machine operations by inserting control instructions into control units
- Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems
- Monitored and adjusted production processes or equipment for quality and productivity
- Started up and shut down processing equipment
- This was a summer job.
Education
Bachelor of Arts - Psychology
Fort Hays State University
Hays, KS05.2018
Bachelor of Arts - Speech-Language Hearing Sciences
University of Minnesota - Twin Cities
Minneapolis, MN05.2015
Skills
- Quality Control
- Loan Information Recording
- Lending Software Systems
- Customer Communication
- Customer Loyalty
- Creative Thinking
- Language Skills
- Collaborative and Team-Oriented
Timeline
Mortgage Purchase Specialist
U.S. Bank
04.2021 - Current
Contractor
U.S. Bank
08.2020 - 04.2021
Mental Health Associate
Allina Health
12.2016 - 08.2020
Customer Service Representative
Handi Medical Supply
07.2016 - 12.2016
Audiology Assistant
PAPARELLA EAR HEAD & NECK INSTITUTE
09.2015 - 06.2016
Kraft Foods / Churny Cheese
06.2012 - 08.2012
Shift Supervisor
CVS Pharmacy
09.2011 - 03.2015
Bachelor of Arts - Psychology
Fort Hays State University
Bachelor of Arts - Speech-Language Hearing Sciences
University of Minnesota - Twin Cities
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