Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Gibson

Cosby,Tennessee

Summary

Reliable professional with experience managing front operations and offering general office support. Detail-oriented with background in coordinating, scheduling and record-keeping. Efficient, capable and highly organized when preparing documents. Clear communicator and self-motivated worker with decisive nature. Successful at prioritizing tasks and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs.

Overview

12
12
years of professional experience

Work History

Office Manager

ITrip Vacations
06.2021 - Current
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts and generated reports for company database.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Managed on average 30 calls per day
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Assistant Manager

Rick's Ranch Wear Inc
09.2019 - 06.2021
  • Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
  • Oversaw employee inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.

Assistant Manager

The Rock Pile
05.2017 - 05.2019
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Contract Processor

Westgate Resorts
12.2015 - 03.2017
  • Received and reviewed incoming documents and materials.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Entered data into computer tracking system and filed paperwork according to procedures.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Collaborated with in-house deeding in development of timeshare contract content, maintaining consistency with brand marketing and message strategies.
  • Handled over 20 contracts per day, each with in 17 minutes to address customer inquiries and concerns.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.

Manager

ICS Inc.
06.2012 - 10.2015
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Managed and mentored team of 15 employees.
  • Explained services and products to customers in friendly and engaging way.
  • Resolved escalated concerns using professionalism and understanding of all facets of issue.
  • Maintained store equipment, including computers, printers and fax machines.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.

Education

High School Diploma -

Brookside High School
Sheffield Lake, OH
06.2011

Skills

  • Database Entry
  • Training and Development
  • Scheduling
  • Cash Management
  • Sales Reporting
  • Filing
  • Mail handling
  • Verbal and written communication
  • Point of Sale Systems
  • Store Operations
  • Billing and Invoicing
  • Microsoft Office

Timeline

Office Manager

ITrip Vacations
06.2021 - Current

Assistant Manager

Rick's Ranch Wear Inc
09.2019 - 06.2021

Assistant Manager

The Rock Pile
05.2017 - 05.2019

Contract Processor

Westgate Resorts
12.2015 - 03.2017

Manager

ICS Inc.
06.2012 - 10.2015

High School Diploma -

Brookside High School

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Taylor Gibson