Taylor Gillis
Bear,DE
Summary
Dynamic Remote Patient Service Representative with a proven track record at United Medical, excelling in client needs assessment and electronic health records management. Adept at enhancing patient satisfaction through effective communication and problem-solving strategies, ensuring seamless appointment scheduling and insurance verification processes. Committed to delivering exceptional healthcare support and service.
Overview
4
4
years of professional experience
Work History
Remote Patient Service Representative
United Medical
09.2024 - Current
- Maintained accurate patient records through diligent data entry practices.
- Scheduled appointments and coordinated referrals to enhance patient flow.
- Managed patient inquiries and concerns promptly and professionally.
- Collaborated with healthcare providers to ensure high-quality patient care.
- Educated patients on pre-visit requirements and insurance policies clearly.
- Utilized electronic health record systems for data entry and management tasks.
- Addressed patient concerns promptly and resolved issues to enhance satisfaction.
- Maintained accurate patient records and ensured confidentiality compliance.
Seasonal Chiropractic Assistant
Advanced Back and Neck
04.2023 - 08.2023
- Administered ultrasound and electrical stimulation as therapeutic modalities.
- Conducted range of motion, strength, and orthopedic assessments.
- Assisted chiropractor in evaluating patients and developing treatment plans.
- Documented patient progress and treatment notes in electronic medical records.
- Educated patients on exercise techniques and wellness strategies for improved health.
Remote Medical Scheduler
Lenox Hill Radiology
08.2022 - 05.2023
- Executed medical billing and coding for efficient processing of insurance claims and payment follow-ups.
- Scheduled patient appointments while managing multiple providers' schedules in a medical office.
- Verified insurance information and coordinated pre-authorization for various procedures and services.
- Scheduled patient appointments using electronic medical record systems.
- Managed insurance verification processes for patient visits and procedures.
- Assisted patients with check-in procedures and necessary documentation.
Application Processor
Citi
07.2021 - 06.2022
- Reviewed and processed loan applications for accuracy and completeness.
- Utilized software programs for data input and analysis.
- Communicated with clients to gather essential information and documentation.
- Processed transactions accurately using POS systems.
- Managed customer inquiries, resolving issues promptly.
- Assisted customers with product recommendations and delivered exceptional service.
- Maintained accurate records within Citi's application management system.
Education
High School Diploma -
Early College High School @ Delaware State University
Dover, DE05.2023
Associate of Science - Public Health
DELAWARE STATE UNIVERSITY
Dover, DE05-2021
Skills
- Client needs assessment
- Healthcare knowledge
- Interpersonal communication
- Customer service
- Personality adaptability
- Leadership skills
- Microsoft Office proficiency
- Presentation delivery
- Medical billing and coding
- Electronic health records management
- Insurance verification processes
- Problem solving strategies
- Effective communication
Languages
English, Native
Timeline
Remote Patient Service Representative
United Medical
09.2024 - Current
Seasonal Chiropractic Assistant
Advanced Back and Neck
04.2023 - 08.2023
Remote Medical Scheduler
Lenox Hill Radiology
08.2022 - 05.2023
Application Processor
Citi
07.2021 - 06.2022
High School Diploma -
Early College High School @ Delaware State University
Associate of Science - Public Health
DELAWARE STATE UNIVERSITY