Taylor Gilyard
Bradenton,FL
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at MedRisk. Skilled in cash handling and POS systems, adept at resolving conflicts with empathy, boosting loyalty by 20%. Demonstrated ability to maintain high cleanliness standards at Circle K, showcasing strong teamwork and collaboration abilities.
Overview
4
4
years of professional experience
Work History
Gas Station Attendant
Circle K
02.2024 - 10.2024
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Assisted with inventory management, helping to keep stock levels consistent and uptodate.
Cashier
Walmart
01.2022 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
MedRisk
04.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Arts - Business Communication
Hillsborough Community College
Tampa, FL06-2015
Skills
- Customer Service
- Cleaning and sanitation
- Customer service and assistance
- Teamwork and Collaboration
- Cash Handling
- Stocking
- Lottery Ticket Sales
- POS Systems
Timeline
Gas Station Attendant
Circle K
02.2024 - 10.2024
Cashier
Walmart
01.2022 - 02.2024
Customer Service Representative
MedRisk
04.2021 - 01.2022
Associate of Arts - Business Communication
Hillsborough Community College
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