Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Glass

Somersworth,NH

Summary

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

Overview

6
6
years of professional experience

Work History

Crew Team Member

Dunkin Donuts JFK
06.2023 - Current
  • Delegated daily tasks and responsibilities.
  • Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed Over 1,000 cash and credit card transactions accurately using POS software.
  • Daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
  • Made Drinks, and Food
  • Pleasantly interacted with hundreds of customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Restaurant Busser

Tuckers Restaurant
02.2021 - 06.2021
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Assisted servers in managing their sections effectively.
  • Supported overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Helped over 10 servers expedite food orders during busy hours by running food from kitchen quickly and accurately.
  • Demonstrated attention to detail when setting tables according to specific event requirements or guest preferences.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Teacher Assistant

KinderCare Learning Centers
01.2020 - 06.2020
  • Assisted teachers with supervision and care of groups of 10 children
  • Responded to student needs and questions promptly.
  • Assisted over 5 teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
  • Supported over 5 teachers in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
  • Adhered to classroom protocols to keep areas clean, neat, and organized.
  • Prepared classrooms daily for optimal learning conditions including clean spaces, organized supplies, and appropriate technology setup.
  • Helped with aiding in snack time and lunch time. Helped kids properly get their snacks and lunch.

Barista/Cashier

Aroma Joes
05.2018 - 01.2020
  • Maintained clean and organized workspace for optimal productivity and safety.
  • Performed over 1,000 cash and card transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Promoted welcoming atmospheres by greeting customers with friendly demeanor and promptly addressing their needs.
  • Contributed to positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Education

No Degree - Sales And Marketing Education

Southern New Hampshire University
Manchester, NH
05.2024

High school diploma -

Dover High School
Dover, NH
06.2019

Skills

  • Customer Engagement

  • Employee Motivation

  • Workload balancing

  • Cleaning Experience

  • Food handling/Food Preparation

  • Busser

  • Barista

  • Host/Hostess

  • Restaurant Experience

  • Physical Strength and Stamina

Timeline

Crew Team Member

Dunkin Donuts JFK
06.2023 - Current

Restaurant Busser

Tuckers Restaurant
02.2021 - 06.2021

Teacher Assistant

KinderCare Learning Centers
01.2020 - 06.2020

Barista/Cashier

Aroma Joes
05.2018 - 01.2020

No Degree - Sales And Marketing Education

Southern New Hampshire University

High school diploma -

Dover High School

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Taylor Glass