Taylor Glover
Charlotte,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Sales Associate
Bath & Body Works
12.2023 - Current
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged with customers to build rapport and loyalty.
- Monitored customers for signs of security concerns and escalated issues to management.
- Helped customers locate products and checked store system for merchandise at other sites.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed returns, exchanges and refunds in accordance with store policy.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Barista
Starbucks, Barista
07.2022 - 08.2023
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Packaged bagels, muffins and other food items for customer purchase.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cashier
Harris Teeter Grocery Store
11.2021 - 06.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Identified and resolved discrepancies and errors in customer accounts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Built relationships with customers to encourage repeat business.
Crew Member
McDonald's
03.2019 - 07.2021
- Became familiar with products to answer questions and make suggestions.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, NC05.2027
High School Diploma -
Hickory Ridge High School
Harrisburg, NC06.2023
Skills
- Building rapport
- Team Cooperation
- Attention to Detail
- Excellent people skills
- Organization
- Excellent Written and Verbal Communication
- Complex Problem-Solving
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Professional Demeanor
Timeline
Sales Associate
Bath & Body Works
12.2023 - Current
Barista
Starbucks, Barista
07.2022 - 08.2023
Cashier
Harris Teeter Grocery Store
11.2021 - 06.2022
Crew Member
McDonald's
03.2019 - 07.2021
Bachelor of Science - Criminal Justice
North Carolina Central University
High School Diploma -
Hickory Ridge High School
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