Taylor Goff

• I was allowed to oversee two acquisitions, helping to hire and train over 200 employees.
• Managed up to 3 different locations and had over 250 crew members reporting under me.
• I was given the opportunity to be the General Manager of a new park after having two successful acquisitions. I was in charge of communication between different departments to ensure proper ordering. I hired, onboarded, and trained over 100 employees. My team and I went on to be one of the most successful new parks in Sky Zone.
• Managed budget implementations, employee reviews, training, schedules, and Ordering.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
• Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

• Trained and guided team members to maintain high productivity and performance metrics.
• Helped with opening a new store.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Accurate tracking and control of food and supplies to minimize waste and maximize profitability
• Ensuring adherence to health codes, proper food handling procedures, and maintaining a clean kitchen environment.
• Adjusting to changing situations and demands in a fast-paced kitchen enviroment.

- Started as a Team lead and was promoted to General Manager.

- I was responsible for all scheduling and Ordering

- I was in charge of executing major corporate orders.

- We were one of the first stores to implement delivering on Bicycles.

- I oversaw all hiring and training.

This job taught me about the importance of grit and perseverance.