Taylor Gohlke
Plattsburgh,New York
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated server/bartender with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Youth Peer Advocate
Families First Essex
08.2022 - Current
- Enhanced client satisfaction by providing empathetic and effective support.
- Built trust with clients through active listening and understanding their unique needs.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Assisted clients in navigating complex systems, expediting access to essential resources.
- Educated clients about available community resources, empowering them to make informed decisions.
- Conducted regular follow-ups with clients, ensuring progress toward goals and addressing any emerging issues.
- Developed strong rapport with clients, enhancing overall service quality and client retention rates.
- Provided crisis intervention services as needed, connecting clients with appropriate emergency resources.
- Served as a liaison between clients and service providers, ensuring clear communication of expectations and responsibilities.
- Promoted self-advocacy among clients by teaching skills necessary for independent problemsolving.
- Created a safe space where clients felt comfortable discussing personal challenges without fear of judgment or stigma.
- Developed tailored action plans that addressed each client''s specific barriers to achieving personal goals.
- Connected at-risk individuals with specialized services, reducing incidents of crisis situations.
- Provided feedback to supervisory staff on trends observed among clientele, which informed adjustments made within the organization.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Communicated with individuals' family members, offering information and insight into support services available at community level.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Accounting Clerk
Clinton County Department Of Health
12.2021 - Current
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
Bartender/server
Olive Ridley's Taphouse & Grill
10.2021 - 12.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Caregiver
Visiting Angles
04.2021 - 10.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Server
Whiteface Mountain Ski Resort
12.2021 - 02.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Direct Support Professional
Advocacy And Resource Center
01.2020 - 01.2022
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
Delivery Driver
Bazanos Pizza
01.2020 - 01.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Caregiver
Samual F Vilas Home
02.2018 - 02.2020
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Education
Bachelor of Science - Family And Community Services
SUNY Empire State College
Saratoga Springs, NY05.2024
Associate of Applied Science - Human Services
Clinton Community College
Plattsburgh, NY05.2021
Skills
- Bank Statement Reconciliation
- Proactive and Self-Motivated
- Record Reconciliation
- Accounts Payable
- Relationship Building
- First Aid and CPR
- Emotional and Social Support
- Observation Documentation
- Caring Companionship
- Team Collaboration
- Service Documentation
- Critical Thinking
- Time Management
- Quality Assurance
- Records Organization and Management
- Verbal and Written Communication
Certification
I am a certified Youth Peer Advocate through Families Together NYS
Timeline
Youth Peer Advocate
Families First Essex
08.2022 - Current
Accounting Clerk
Clinton County Department Of Health
12.2021 - Current
Server
Whiteface Mountain Ski Resort
12.2021 - 02.2022
Bartender/server
Olive Ridley's Taphouse & Grill
10.2021 - 12.2022
Caregiver
Visiting Angles
04.2021 - 10.2022
Direct Support Professional
Advocacy And Resource Center
01.2020 - 01.2022
Delivery Driver
Bazanos Pizza
01.2020 - 01.2021
Caregiver
Samual F Vilas Home
02.2018 - 02.2020
Bachelor of Science - Family And Community Services
SUNY Empire State College
Associate of Applied Science - Human Services
Clinton Community College
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