Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Taylor Gonce

Nampa,ID

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

11
11
years of professional experience

Work History

Account Manager

Master Rooter Plumbing
05.2022 - Current
  • Sales and managing all accounts, AR
  • Pulling City Permits
  • Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
  • Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
  • Using telephones, two-way radios or text messages to contact employees or emergency personnel
  • Speaking with supervisors or customers to resolve problems, requests for services or equipment
  • Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.

Medical Admissions and Tech Supervisor

Port of Hope Centers
06.2020 - 05.2022
  • Assist clients with resources/scheduling appointments
  • Insurance/Prior Authorizations
  • Medical billing/ ICD-10
  • Teach recovery classes
  • Assist in de-escalation of clients
  • Perform admitting and charting tasks
  • Conduct urine testing
  • Assist clients with clothing, toiletries, and bedding
  • Respond to emergencies on the unit as part of a team
  • Answer phones as needed
  • Transport clients as needed
  • Organize employee schedules
  • Train employees on job duties and tasks.

Sale Representative

Boost Mobile-Talk More
11.2019 - 06.2020
  • Work as a sales associate for boost mobile retail locations
  • Manage store as well as customer accounts
  • Bank deposit management
  • Register counting as well as adjustment
  • Inventory reporting and ordering.

Technical Support Agent

Corporate IT Solutions
01.2019 - 09.2019
  • Call center work, receiving inbound and outbound calls from company specific helpdesk, internet service providers, field service technicians, and management learns on site locations, Remotely monitoring various business's networking equipment
  • Performing layer 1 troubleshooting steps by walking management teams through troubleshooting, contacting internet providers to perform remote steps, checking for outages, scheduling field service technicians to go out to sites too replaced and check damaged or malfunctioning equipment, and reporting back to the specific business being worked with, to best resolve any connectivity issues the businesses may be experiencing, as no internet connection can become detrimental to the companies.

Technical Support Representative

Xerox
01.2013 - 01.2019
  • Received inbound calls from Verizon Wireless customers in seek of technical support, Handles calls on a consistent basis, min of 60 calls per day, achieved customer service awards for providing excellent service
  • Handled multiple escalated calls in attempts to de-escalate a heated customer.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded technical support needs.

Education

Skills

  • Helpdesk Support
  • Call Center
  • Customer Support
  • Typing
  • Supervising experience (4 years)
  • Medication administration (1 year)
  • Multi-line phone systems (7 year)
  • HIPAA Compliance
  • EMR Software
  • Patient Flow
  • Insurance Verification
  • Appointment Scheduling
  • Patient Referrals
  • Managing Patient Records
  • Medical Terminology

Assessments

  • Sales skills, Proficient, 07/01/23, Influencing and negotiating with customers
  • Scheduling, Proficient, 02/01/23, Cross-referencing agendas and itineraries to avoid scheduling conflicts
  • Call center customer service, Proficient, 01/01/22, Demonstrating customer service skills in a call center setting
  • Attention to detail, Proficient, 01/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Medical receptionist skills, Proficient, 11/01/23, Managing physician schedules and maintaining accurate patient records
  • Attention to detail, Proficient, 11/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information

Timeline

Account Manager

Master Rooter Plumbing
05.2022 - Current

Medical Admissions and Tech Supervisor

Port of Hope Centers
06.2020 - 05.2022

Sale Representative

Boost Mobile-Talk More
11.2019 - 06.2020

Technical Support Agent

Corporate IT Solutions
01.2019 - 09.2019

Technical Support Representative

Xerox
01.2013 - 01.2019

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Taylor Gonce