Taylor Gonyaw

• Promptly seat customer and present them with menus.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Prepare drinks for the bar and dining area.
• Used cash registers and credit card machines to cash out customers.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Worked efficiently with a team of 6 other people.
• Maintained security and confidentiality when processing new debit cards, stop payments, overdrafts, wires transfers, checks, and disputes.
• Assisted 12 other branches along with customers on their deposit accounts.
• Worked closely with Microsoft Office, specifically Word to send letters to customers and Excel for daily balancing of accounts and general ledgers.
• Maintained knowledge of changing trends by taking various classes earning my Deposit Operations Certificate, E-banking Professional Certificate and have attended conferences such as New England Automated Clearing House (NEACH) and National Automated Clearing House Association (NACHA).
• Efficient at identifying and preventing fraud.
• Monitored and verified suspicious activity on customer accounts.
• Trained new hires on customer service policies and procedures.
• Maintained friendly and professional customer interactions.

• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Assisted with in person customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Monitored and verified suspicious activity on customer accounts.
• Executed wire transfers, stop payments and account transfers.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

• Maintained food safety while preparing food prior to the event.
• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Replenished banquet stations and verified cleanliness of service areas.
• Set up and disassembled food service stations, equipment and furniture per event specifications.

I worked as an Licensed Nursing Assistant (LNA) while attending Norwich University in their nursing program to gain more experience and to better serve me while in school.

• Cared for clients with diagnoses such as respiratory failure, diabetes, kidney failure, infections and many others.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Documented patient information and care activities in electronic health record.
• Facilitated personal hygiene management, feeding and ambulation.

I started at Jay Peak as a hostess, but was pulled by upper management to become a waitress due to my customer service skills and ability to learn quickly.

• Promptly greeted seated customers and took in their drink and food orders.
• Delivered drinks and food to tables once ready.
• Continuously check in with customer to maintain satisfaction with food and drinks.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Completed closing tasks such as rolling silverware, sweeping/vacuuming and breaking down soda fountains.