Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Good

Ocean City,MD

Summary

Dedicated and detail-oriented professional with over 10 years of military experience and a recent background in the insurance industry. Proven leader with strong analytical skills, conflict resolution expertise, and focus on risk management. Seeking a Senior Risk Representative position to apply my strategic planning, leadership, and problem-solving abilities in a dynamic environment.

Overview

11
11
years of professional experience

Work History

Insurance Agent

Aflac
01.2024 - Current
  • Conducted detailed insurance policy analysis to ensure clients were fully informed of coverage options, leading to improved client satisfaction and retention.
  • Built and maintained strong relationships with clients, resulting in a 20% increase in policy renewals.
  • Utilized company software to analyze customer needs, prepare quotes, and issue policies efficiently.
  • Generated comprehensive performance reports, maintained essential records, and ensured compliance with company policies and industry regulations.
  • Collaborated directly with business owners to deliver employee benefits, solving key challenges facing small businesses.
  • Recognized with Fast Start sales award for outstanding production performance.

Team Leader/Squad Leader

United States Army
08.2013 - 08.2023
  • Held dual Military Occupational Specialties (MOS): 11B - Infantryman and 14H - Air Defense Enhanced Early Warning Operator.
  • Led a team of up to 25 soldiers, ensuring their welfare, fitness, morale, education, and discipline were maintained at the highest level.
  • Managed the tactical deployment of soldiers during both offensive and defensive operations, demonstrating strong leadership under pressure.
  • Provided asset and VIP protection, ensuring the safety of high-value personnel and equipment during sensitive operations.
  • Coordinated and executed emergency response protocols during critical incidents, ensuring swift and efficient resolution while maintaining safety and compliance with established procedures.
  • Led the coordination of multinational operations, effectively managing cross-border teams and resources to streamline processes, enhance collaboration, and achieve strategic objectives in a global context.
  • Supervised operations and maintenance, ensuring mission readiness and integrity, while overseeing the accountability and upkeep of assets valued at over $10 million.
  • Successfully promoted four times during a decade of service, with three overseas deployments.
  • Honorably discharged after a distinguished military career.


Education

Associate of Science - Information Technology

Penn State University
01.2026

Skills

  • Risk Assessment & Mitigation
  • Conflict Resolution Techniques
  • Strategic Planning
  • Leadership & Team Development
  • Time Management
  • Reporting & Documenting
  • Customer Relationship Management
  • Learning Agility
  • Well-rounded Organization
  • Excellent Written & Verbal Communication
  • Microsoft Office Suite

Timeline

Insurance Agent

Aflac
01.2024 - Current

Team Leader/Squad Leader

United States Army
08.2013 - 08.2023

Associate of Science - Information Technology

Penn State University

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Taylor Good