Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Taylor Goodman

Mount Juliet,TN

Summary

Dynamic logistics professional with a proven track record at FedEx Ground, excelling in route optimization and customer relationship management. Adept at training and developing teams, I enhance operational efficiency while fostering positive customer experiences.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Fed Ex Ground
Mount Juliet, Tennessee
11.2024 - Current
  • Managed daily route planning to optimize timely deliveries across designated areas.
  • Loaded, transported, and delivered items to clients and businesses, ensuring safety and timeliness.
  • Built and maintained relationships with residential customers and businesses, contributing to positive customer experience.
  • Experience driving vans, Fed-Ex 900, 1000, and 1200s.

Logistics Team Lead

Academy Sports
Mount Juliet, USA
01.2024 - 11.2024
  • Led receiving/logistics team, enhancing customer service and operational efficiency.
  • Opening the store twice a week with the logistics team to unload, process, and re-stock product in the store.
  • Assist with departmental zoning and oversee the recovery process.
  • Participated in 'floor walks' with store manager to evaluate operations and pinpoint improvement opportunities.
  • Ensure team members comply with established policies, procedures, and legal requirements.

Process Assistant

Amazon
Mount Juliet, USA
08.2021 - 08.2023
  • Monitored and mentored associates on productivity, quality, and safety standards.
  • Managed shift quality and developed action plans.
  • Assigned job responsibilities to associates, enhancing workflow efficiency.
  • Preparing and implementing training and development plans for associates.
  • Conduct a 4M and 5S audit for the respective workstations on a daily basis.
  • Monitor status of counts and Problem Solve queues.
  • Filled in for Area Manager, overseeing operations and ensuring team performance.

Education

Bachelors Degree - Business Administration

Middle Tennessee State University
Murfreesboro, TN
05-2018

Skills

  • Logistics coordination
  • Route optimization
  • Customer service
  • Customer relationship management
  • Time management
  • Problem Solving
  • Communication
  • Interpersonal and social skills
  • Relationship building

Awards

  • Dale Carnegie Course Award, Received while enrolled in the Dale Carnegie course at MTSU.
  • Sigma Chi Recruitment Award, Successfully recruited 85 new members to the fraternity.

Timeline

Delivery Driver

Fed Ex Ground
11.2024 - Current

Logistics Team Lead

Academy Sports
01.2024 - 11.2024

Process Assistant

Amazon
08.2021 - 08.2023

Bachelors Degree - Business Administration

Middle Tennessee State University
Taylor Goodman