Taylor Goodwin
Tacoma,WA
Summary
Dynamic professional with a proven track record in office administration and customer service, honed at Smart Warehousing and other leading retailers. Excelled in order management and client relations, significantly enhancing workflow efficiency and customer satisfaction. Skilled in document management and an independent learner, adept at driving operational improvements and achieving key objectives.
Overview
10
10
years of professional experience
Work History
Office Coordinator
Smart Warehousing
07.2022 - Current
- Monitors the local flow of materials or resources through the standard operating procedure to ensure deliveries on time.
- Update internal and external workstreams on progress, issues, resolutions, and additional coordination tasks around the flow of products and projects.
- Provides operations support for the warehouse.
- Keeps internal Customer Success team members updated on necessary day-to-day operations, issues, resolutions, paperwork, returns, and additional information.
- Complete data entry of key information into proprietary company systems and maintain physical order data as directed.
- Supports coordination of activities related to tracking, shipping, receiving, distributing, and storing returns.
- Support the investigation and resolution of issues related to product damage, shortages, and overages.
- Processes return paperwork, and collects return data.
- Responsible for resolving discrepancies between return documentation and physical product.
- Managing physical paperwork flow within the office.
- Communicates with internal and external groups including vendors, suppliers, vendors, and drivers.
- Completes other duties as assigned by the Manager.
Assistant Manager
Spencer's Gifts
09.2020 - 05.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Supervisor
Spencer's Gifts
11.2018 - 09.2020
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Promoted exceptional customer service by engaging clients on sales floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Constructed displays and signs to promote specified products and sales promotions.
- Checked store merchandise regularly for proper display and replenishment.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Developed and enforced policies and procedures for compliance with company policies.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Assistant Manager
Spirit Halloween LLC
08.2018 - 11.2018
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Sales Associate
Spencer's Gifts
12.2017 - 08.2018
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Assistant Manager
Spirit Halloween LLC
08.2017 - 11.2017
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
Stock Associate
Walmart
01.2017 - 08.2017
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Answered customer questions and provided detailed product information.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Managed inventory storage in clean and organized fashion.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Recorded daily activities for inventory control.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Sales Associate
Spirit Halloween LLC
08.2016 - 11.2016
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Associate
Spirit Halloween LLC
08.2015 - 11.2015
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Orting Highschool
Orting06-2016
Skills
- Office administration
- Document management
- Report generation
- Calendar management
- Workflow oversight
- Inventory auditing
- Customer service
- Office management
- Office equipment maintenance
- Client relations
- File organization
- Project management
- Independent learner
- Self-sufficient
Timeline
Office Coordinator
Smart Warehousing
07.2022 - Current
Assistant Manager
Spencer's Gifts
09.2020 - 05.2022
Sales Supervisor
Spencer's Gifts
11.2018 - 09.2020
Assistant Manager
Spirit Halloween LLC
08.2018 - 11.2018
Sales Associate
Spencer's Gifts
12.2017 - 08.2018
Assistant Manager
Spirit Halloween LLC
08.2017 - 11.2017
Stock Associate
Walmart
01.2017 - 08.2017
Sales Associate
Spirit Halloween LLC
08.2016 - 11.2016
Sales Associate
Spirit Halloween LLC
08.2015 - 11.2015
High School Diploma -
Orting Highschool
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