Open To Work
Taylor Goodwin
Integrated Operations & Engagement Manager
Madison,AL
Summary
Operations and Project Management professional with over 7 years of experience in leading cross-functional teams and optimizing workflows. Expertise in purchase order management, CRM systems, and vendor coordination. Successfully managed over 300 purchase orders monthly and improved operational efficiency and customer engagement by 40%.
Overview
7
7
years of professional experience
Work History
Integrated Operations & Engagement Manager
EcoLogical Insulation + American Hearth & Door
Auburn, AL
04.2025 - Current
- Lead operations across two companies, managing 100+ weekly purchase orders and 20+ staff schedules.
- Standardized SOPs for project creation, data organization, and purchase orders, reducing operational inefficiencies by 30%.
- Trained staff on CRM and workflow processes, improving team productivity and customer follow-up.
- Managed an $8M project pipeline, ensuring accurate reporting, resource allocation, and alignment with sales goals.
- Developed marketing materials and email campaigns, increasing customer engagement by 40%.
- Oversaw social media and SEO strategies, improving online visibility by 15–20%.
- Planned and executed corporate/internal events for up to 100 attendees, managing budgets, vendors, and post-event reporting.
Customer Service Rep / Production Assistant
EcoLogical Insulation + American Hearth & Door
Auburn, AL
07.2022 - 04.2025
- Coordinated 50–70 weekly service requests and installations, optimizing team scheduling and workflow.
- Streamlined invoicing processes, saving 20+ hours per month.
- Managed purchase orders for 10+ partner builders, ensuring accuracy and timely fulfillment.
- Developed weekly operational schedules, enhancing team communication and project execution.
Meetings & Special Events Manager
The Hotel at Auburn University & Dixon Conference Center
Auburn, AL
05.2021 - 07.2022
- Directed 15+ large-scale conferences/events annually with budgets exceeding $500K.
- Coordinated logistics for up to 500 attendees, maintaining 98% client satisfaction.
- Managed 200+ annual corporate meetings/events, streamlining workflows and vendor coordination.
- Surpassed quarterly sales and revenue goals by 10–15% through strategic planning and upselling.
- Produced accurate budget forecasts, ensuring alignment with revenue projections.
Event Manager
Marriott Shoals Hotel & Spa
Florence, AL
05.2018 - 06.2020
- Managed planning and execution of 300+ events over two years, overseeing budgets up to $250K.
- Reduced event logistics errors by 20% through improved vendor checklists and reporting systems.
- Conducted post-event reviews, driving a 40%+ repeat business rate.
Education
Bachelor of Science - Marketing
University of North Alabama
Florence, AL01.2018
Skills
- Operations Management
- Project Management
- Workflow Optimization
- Process Improvement
- Vendor & Partner Management
- Purchase Order Systems (BuilderTrend, SupplyPro, ECI)
- CRM Platforms (FieldGroove)
- Staff Scheduling & Dispatch
- Budget & Financial Oversight
- Event & Meeting Planning
- KPI Tracking & Reporting
- Team Training & Development
- Stakeholder Communication
- Resource Allocation
- Risk Management
Accomplishments
- Manager of the Year, Marriott Shoals Hotel & Spa, 01/01/19
- Manager of the Quarter, Marriott Shoals Hotel & Spa, 01/01/19
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Languages
English
Native language
Portfolio
FEATURED
Referral Letter - Marriott Shoals Hotel & Spa
Timeline
Integrated Operations & Engagement Manager
EcoLogical Insulation + American Hearth & Door
04.2025 - Current
Customer Service Rep / Production Assistant
EcoLogical Insulation + American Hearth & Door
07.2022 - 04.2025
Meetings & Special Events Manager
The Hotel at Auburn University & Dixon Conference Center
05.2021 - 07.2022
Event Manager
Marriott Shoals Hotel & Spa
05.2018 - 06.2020
Bachelor of Science - Marketing
University of North Alabama
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