Taylor Goud
North Myrtle Beach,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Food Lion
Little River, SC
08.2015 - 01.2024
- Monitored staff performance to ensure adherence to customer service standards.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
- Assisted in onboarding new hires by preparing orientation materials and conducting orientations for new employees.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Shift Manager
Bojangles'
Little River, SC
11.2012 - 12.2015
- Monitored store operations to ensure compliance with company policies and procedures.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Trained new employees on company policies, procedures, and job responsibilities.
- Provided coaching and guidance to team members when necessary to improve performance.
Medical Scribe
ScribeAmerica
Little River, SC
01.2014 - 09.2014
- Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
- Prepared charts for upcoming appointments by retrieving relevant medical history from previous visits.
- Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
Education
Associate of Science - Nursing
Galen College of Nursing
Myrtle Beach, SC06-2025
High School Diploma -
West Brunswick High School
Shallotte, NC05-2013
Skills
- Audit Support
- Sales Promotion
- Training and mentoring
- Schedule Coordination
- Handling Escalations
- Information Security
Certification
- ServSafe Certified
Accomplishments
- Subject Matter Expertise- Kronos
- Subject Matter Expertise- Food Lion to GO
- Count on Me Award Winner- Regionally
Timeline
Customer Service Manager
Food Lion
08.2015 - 01.2024
Medical Scribe
ScribeAmerica
01.2014 - 09.2014
Shift Manager
Bojangles'
11.2012 - 12.2015
Associate of Science - Nursing
Galen College of Nursing
High School Diploma -
West Brunswick High School
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