Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Gradel

Endicott,NY

Summary

Results-driven professional with a solid background in customer service and team collaboration. Leverages technical skills to enhance operational efficiency and elevate customer experiences. Combines sales expertise with a proactive approach to support and drive growth.

Overview

4
4
years of professional experience

Work History

Solder Specialist

I3 Technologies
Binghamton, New York
11.2024 - Current
  • Participated in ongoing training and compliance activities.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Maintained positive working relationship with fellow staff and management.

Team Lead

Bae Systems Inc.
Endicott, New York
04.2023 - 11.2024
  • Delegated tasks appropriately according to individual skill sets.
  • Monitored team progress and enforced deadlines.
  • Motivated staff through positive reinforcement techniques.
  • Mentored junior team members on best practices and operational procedures.

Branch Member Service Representative

Visions FCU
Ithaca, New York
03.2022 - 04.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with inquiries and resolved issues promptly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained knowledge of products to provide accurate information.
  • Developed positive relationships with customers to enhance satisfaction.

Education

Owego Free Academy
Owego, NY
06-2019

Skills

  • Technical aptitude
  • Analytical troubleshooting
  • Safety conscious
  • Customer communication
  • Team collaboration
  • Instruction following
  • Dependable and punctual
  • Strong work ethic
  • Adaptable to change
  • Professional and respectful attitude

Timeline

Solder Specialist

I3 Technologies
11.2024 - Current

Team Lead

Bae Systems Inc.
04.2023 - 11.2024

Branch Member Service Representative

Visions FCU
03.2022 - 04.2024

Owego Free Academy
Taylor Gradel