Taylor Graham
Customer Service Representative
Chicago,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Committed to resolving issues and promoting customer loyalty to drive business success.
Overview
9
9
years of professional experience
Work History
Universal Clerk
Food 4 Less
Chicago Heights, IL
08.2020 - Current
- Helps customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Stays current on available products, store promotions and customer service policies to better shoppers.
- Assist customers with price checking and finding requested items in store.
- Clean and sanitize equipment, tools and work surfaces.
- Maintain safe, neat and clean working environment at all times.
- Retrieve items for customers and verified prices.
- Pleasantly greet customers and provided prompt and courteous service at all times.
- Checks quality of products and removed defective items.
- Collect carts from parking lot and designated returns.
- Remove trash, sweep and mop floors for professional appearance.
Assistant
Insurance Navy
Chicago, IL
10.2018 - 02.2019
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Greeted guests in with friendliness and professionalism.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Cashier-Customer Service Rep
Food Lion
Charlotte , NC
04.2017 - 06.2018
- Served needs of more than 100 customers in busy and fast paced environment.
- Checked prices for customers and processed items sold by scanning barcodes.
- Counted cash in register drawer at beginning and end of shift.
- Assisted customers with special services, account updates and promotional options.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier-Customer Service Rep
Target
Chicago, IL
07.2015 - 01.2016
- Reviewed and resolved differences between accounting information and cash drawer.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Educated customers on promotions to enhance sales.
Education
High School Diploma - General Studies
Rocky River High School
Mint Hill, NC06.2014
Some College Studies - Psychology
Richard J Daley College
Chicago, IL08.2017
Skills
- Stocking and Replenishing
- Sales expertise
- Strategic Planning
- Cash Handling
- Sorting and labeling
- Scheduling
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Trained and mentored 2 employees.
Timeline
Universal Clerk
Food 4 Less
08.2020 - Current
Assistant
Insurance Navy
10.2018 - 02.2019
Cashier-Customer Service Rep
Food Lion
04.2017 - 06.2018
Cashier-Customer Service Rep
Target
07.2015 - 01.2016
High School Diploma - General Studies
Rocky River High School
Some College Studies - Psychology
Richard J Daley College
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