Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Graham

West Sacramento,CA

Summary

Expert in optimizing customer engagement to drive loyalty and increase sales. Employs strong communication and problem-solving skills to meet customer needs effectively. Proven history of sustaining high customer satisfaction levels while consistently achieving sales objectives.

Overview

6
6
years of professional experience

Work History

Dental Assistant

Esthetic Dentistry and Implants
11.2022 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Demonstrated versatility in administrative tasks including data entry, payment processing, report generation, and document management – helping maintain smooth office operations overall.
  • Ensured prompt payment from insurance providers by submitting accurate claims within established timeframes.
  • Maintained inventory of office supplies, anticipating needs and placing orders as necessary to prevent shortages or delays in treatment.
  • Reduced no-shows by implementing reminder calls, resulting in increased daily appointments.
  • Efficiently managed multi-line phone system directing calls appropriately.
  • Assisted in maintaining a clean and organized office environment for optimal workflow and patient comfort.

Manager

Fire Wings Midtown
07.2020 - Current
  • Manager at Fire Wings Midtown
  • Supervised 8+ employees each shift.
  • Accomplished multiple tasks within established timeframes.
  • Handled day-to-day operations
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed shifts
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Made daily deposits
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed advertising
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Cashier and Customer Service

Marcos's Pizza
09.2019 - 10.2020
  • I made sure all customers feel the caring and warm hospitality from my service.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.

Education

High school diploma -

River City High School
West Sacramento, CA
06.2021

Bachelor of Science - Biology

Sacramento City College
Sacramento, CA
12-2026

Skills

  • Cashiering
  • Cash Handling
  • Customer Care
  • Food Service
  • Sales Experience
  • Meal Preparation
  • Shift Management
  • Serving Experience
  • POS
  • Food Safety
  • Kitchen Experience
  • Retail Sales
  • Customer Service
  • Host/Hostess
  • Food Preparation
  • Busser
  • Food Handling
  • Cleaning Experience
  • Leadership Experience
  • Kitchen Management Experience
  • Cooking
  • Dental radiography
  • Equipment sterilization
  • Proficient in Microsoft
  • Office management

Timeline

Dental Assistant

Esthetic Dentistry and Implants
11.2022 - Current

Manager

Fire Wings Midtown
07.2020 - Current

Cashier and Customer Service

Marcos's Pizza
09.2019 - 10.2020

High school diploma -

River City High School

Bachelor of Science - Biology

Sacramento City College

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Taylor Graham