Taylor Grant
Orlando
Summary
Talented and motivated professional with 9 years of experience in customer service. Passionate about empathy and helping others, and eager to collaborate with a dynamic team to achieve team and personal success. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
5
5
years of professional experience
Work History
Video Editor
Apex Hosting
Remote
02.2022 - 03.2025
- Produced 3-5 engaging long and short-form videos weekly using Adobe Premiere Pro, boosting viewer engagement over 3 years.
- Achieved 100% on-time delivery for all production orders, exceeding all deadlines and requirements.
- Organized and captioned 3-5 YouTube videos weekly, maintaining a two-week content backlog at all times.
- Filmed and edited hundreds of audio and video projects, enhancing engagement and exploring innovative concepts.
Supervisor
Memoir Agency/ Creative City Project
Orlando
09.2024 - 02.2025
- Directed a team of 4-10 to achieve 100% task completion for Halloween and Christmas events, enhancing overall participant satisfaction.
- Was the main supervisor for customer service and ticket requests and issues, ensuring customer satisfaction at every turn.
- Worked to make sure site shutdowns went smoothly and correctly at the end of each day, which included clean-up, item storage, and resetting pathways.
Server
Ihop
Natchitoches
08.2020 - 12.2021
- Efficiently managed time across multiple projects, reducing turnaround time in high-volume environments.
- Delivered exceptional customer service to each table, achieving a 95% satisfaction rating.
- Boosted team efficiency through optimized stocking and streamlined side work processes.
- Mentored new servers in company policies and guest service standards, enhancing team performance and customer satisfaction.
Education
Associate of Arts -
College Of Southern Nevada
05.2019
Skills
- Time management
- Multitasking
- Task prioritization
- Complaint handling
- Customer outreach
- Team member support
- Customer service
- Client communication
References
References available upon request.
Timeline
Supervisor
Memoir Agency/ Creative City Project
09.2024 - 02.2025
Video Editor
Apex Hosting
02.2022 - 03.2025
Server
Ihop
08.2020 - 12.2021
Associate of Arts -
College Of Southern Nevada
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