Antoinette Gray
LAS VEGAS,NV
Summary
I am seeking a position in which i can utilize my skills an abilities to better my career. With my exceptional work ethnic And Leadership And company management skills for over 3 years I can be an asset to your company . Professional with high stAndards And results-driven mindset. Experienced in customer service within high-pressure environments. Skilled in resolving issues, manaAndg schedules, And ensuring smooth operations. Strong focus on team collaboration And adaptability to changing needs. Known for reliability And effective communication. And work in partnership with other co workers. I believe the combination of my customer service skills and management background is a great suit for the position you have available
Overview
7
7
years of professional experience
1
1
Certification
Work History
Airport Customer Service Agent
Transdev Services
07.2024 - Current
- Streamlined communication between dispatchers and drivers using GPS technology, contributing to efficient operations during peak travel periods.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Directed passengers on the shuttle to their next destination while promoting safety for all passengers and drives while loading the bus
Customer Care Representative
PROSPECTS INC
12.2022 - 01.2023
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Ensured timely boarding for passengers with disabilities, carefully navigating through crowded terminals.
Customer Service Representative
Frontier Airlines
02.2020 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Verified passenger documentation to ensure compliance with international travel requirements.
- Trained new staff members in using airline reservation systems efficiently, resulting in shorter learning curves.
- Performed regular audits on the financial transactions for accuracy, contributing towards smooth accounting processes.
- Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
- Managed flight overbooking proactively, minimizing disruptions and maintaining customer satisfaction.
- Sold, printed, and issued tickets to guests.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Directed passengers to correct airport terminal locations.
- Maintained accurate records of ticket sales, refunds, and exchanges using airline software systems.
Warehouse Associate
Amazon LAS7
09.2019 - 01.2020
- Picking, packing and shipping customer orders. Be part of the team that prepares Amazon customer orders. Some of my duties were Receive and stow inventory.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Maintained clean, orderly work environment free of hazards.
- Completed regular cycle counts to maintain accurate inventory records.
FedEx Package Handler
FedEx Ground
02.2018 - 10.2018
- Primary job duties include ensuring successful transfer delivery of goods to intended destinations sorting packages for delivery, operating heavy machinery, such as forklifts, trucks, and hydraulic conveyor belts, on rare occasions, picking up and delivering packages.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Contributed to increased productivity by working effectively in high-pressure situations.
Education
High school diploma -
Legacy High School
Las Vegas, NV05.2011
Skills
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Staff training
- Time management
- Goal oriented
- Conflict resolution
- Product knowledge
- Customer complaint resolution
Certification
CPR/First Aid
Timeline
Airport Customer Service Agent
Transdev Services
07.2024 - Current
Customer Care Representative
PROSPECTS INC
12.2022 - 01.2023
Customer Service Representative
Frontier Airlines
02.2020 - 09.2022
Warehouse Associate
Amazon LAS7
09.2019 - 01.2020
FedEx Package Handler
FedEx Ground
02.2018 - 10.2018
High school diploma -
Legacy High School
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