Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Graves

Philadelphia,PA

Summary

REFERENCES: References available upon request.

Excellent communication and interpersonal skills, particularly working in diverse environments and people ranging from children to adults.

Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Developed skills in fast-paced retail environment, now seeking to transition into new field. Demonstrates excellence in team leadership, operational efficiency, and strategic planning. Committed to leveraging these abilities to drive success in different industry.

Overview

12
12
years of professional experience

Work History

Department Manager and Exam Proctor

PITC Insistute
09.2023 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Ensured accurate test administration by strictly adhering to guidelines provided by examination boards.
  • Promoted a sense of security for test-takers by maintaining confidentiality of student information and exam materials at all times.
  • Enhanced test security by diligently monitoring exam rooms and enforcing strict testing protocols.
  • Improved efficiency in test administration processes by regularly updating knowledge of testing policies and best practices in proctoring.
  • Coordinated with school administrators to schedule examination sessions that accommodated both teacher and student schedules effectively.
  • Provided a positive exam experience for students through professional demeanor and empathetic understanding of test anxiety concerns.
  • Contributed to fair assessment practices by promptly reporting any observed instances of academic dishonesty.
  • Maintained a quiet and focused environment, enabling students to concentrate fully on their exams.
  • Aided students in overcoming technical difficulties during computer-based exams, resolving issues promptly to minimize disruptions.
  • Utilized organizational skills to maintain accurate records of examination details, including dates, times, and participating students..
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.

Professional Leasing Consultant

Winchester Walk Apartments
09.2022 - 09.2023
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates
  • Registered clients on database to enable tracking history and maintain updated records
  • Greeted clients, showed apartments, and prepared leases
  • Communicated effectively with owners, residents, and on-site associates
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move in processes
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
  • Conducted regular inspections of both interior and exterior of properties for damage
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services
  • Assisted in maintaining a positive online presence by responding to tenant reviews and managing social media accounts for the community.
  • Increased tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
  • Provided support during move-in and move-out processes, ensuring smooth transitions for both new and departing residents.
  • Supported financial objectives by accurately tracking rent payments, processing invoices, and reconciling accounts as needed.
  • Coordinated maintenance requests with appropriate personnel, ensuring prompt resolution of tenant concerns while minimizing downtime for available units.
  • Streamlined lease administration processes, ensuring accuracy and timely completion of all required documentation.
  • Actively participated in industry networking events, expanding professional connections and staying informed about current market trends.
  • Conducted comprehensive market research, identifying trends and opportunities to improve overall performance within the local rental market.
  • Implemented innovative marketing initiatives that generated increased interest from potential renters.
  • Delivered exceptional customer service throughout all stages of the leasing process, fostering long-lasting relationships with satisfied tenants.
  • Contributed to a positive work environment among colleagues through effective communication, collaboration, and teamwork.
  • Enhanced client experience through conducting professional property tours and showcasing community features.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Distributed and followed up on tenant renewal notices.
  • Collected rent and tracked resident payments and information in a computer system.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.

Leasing Intern

The Royal Athena
04.2022 - 09.2022
  • Participated in workshops and presentations related to projects to gain knowledge
  • Conducted extensive research for startup company projects
  • Developed and maintained relationships with key internal stakeholders
  • Interacted with customers by phone, email, or in-person to provide information
  • Maintained accurate records and documentation of projects and move ins to inform stakeholders of progress and updates
  • Maintained database systems to track and analyze operational data
  • Explored new technologies and approaches to streamline processes
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues

Admissions Coordinator

Top Of The Hill Orthodontic & Pediatric Dentistry
04.2020 - 04.2022
  • Answered multi-line phone system and transferred callers to appropriate department or staff member
  • Collected Deposits, fees, and payments
  • Completed data entry and filing to keep records updated for easy retrieval
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
  • Confirmed appointments, communicated with clients, and updated client records
  • Operated multi-line telephone system to answer and direct high volume of calls
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Confirmed all insurance benefits met standards of admissions as dictated by policy

Senior Business Intern

Women's Opportunities Resource Center
01.2016 - 01.2017
  • Assisting in marketing, communication, and community engagement efforts
  • Women's Opportunity Resource Ctr
  • Devised and implemented processes and procedures to streamline operations
  • Collected, arranged, and input information into database system
  • Created and managed project plans, timelines and budgets
  • Maintained database systems to track and analyze operational data
  • Gathered, organized and input information into digital database

Sales Associate/Closer

Payless Shoe Company
06.2013 - 01.2016
  • Responsible for handling sales flow as well as engagement of clientele through full sales process; responsible for returns, complaints and customer service; trained in managing customer expectation and maintaining store environment
  • Prepared and submitted reports to keep management informed of sales activities and progress
  • Successfully drove new product lines to increase annual profits
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales
  • Educated staff on strategies for handling difficult customers and challenging situations
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives

Community Relations Coordinator

Leadership Academy Of Geneva University
09.2014 - 06.2015
  • A scholarship program designed to help students develop practical skills in college, offer support to their peers, and succeed academically as they grow into service-minded leaders
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager
  • Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies
  • Organized spaces, materials and catering support for internal and client-focused meetings
  • Facilitated successful completion of projects from concept to launch
  • Helped meet changing demands by recommending improvements to business systems or procedures
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
  • Conducted regular reviews of operations and identified areas for improvement
  • Analyzed problems and worked with teams to develop solutions

Education

Bachelor of Arts - Business

Chestnut Hill College
Philadelphia, PA
06.2017

Some College (No Degree) -

Geneva College
Beaver Falls, PA

Skills

  • Giving Presentations
  • Database Management
  • Critical Thinking
  • Event Coordination
  • Customer engagement
  • Motivational leadership
  • Supply and Inventory management

Timeline

Department Manager and Exam Proctor

PITC Insistute
09.2023 - Current

Professional Leasing Consultant

Winchester Walk Apartments
09.2022 - 09.2023

Leasing Intern

The Royal Athena
04.2022 - 09.2022

Admissions Coordinator

Top Of The Hill Orthodontic & Pediatric Dentistry
04.2020 - 04.2022

Senior Business Intern

Women's Opportunities Resource Center
01.2016 - 01.2017

Community Relations Coordinator

Leadership Academy Of Geneva University
09.2014 - 06.2015

Sales Associate/Closer

Payless Shoe Company
06.2013 - 01.2016

Bachelor of Arts - Business

Chestnut Hill College

Some College (No Degree) -

Geneva College

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Taylor Graves