Taylor Gray
Summary
Dependable host successful providing fast, high-quality customer service in any setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant
Inspirational Care
08.2019 - Current
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
Technical Support Representative
Apple
03.2019 - 03.2021
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
Housekeeper
Glenwood Medical Center
11.2013 - 03.2019
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Server
Waffle House Restaurant
03.2012 - 03.2013
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales significantly by upselling higher-end products to customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Associate of Arts - Restaurant And Culinary Management
Auguste Escoffier School of Culinary Arts
Boulder, CO10.2024
High School Diploma -
Carroll High School
Monroe, LA05.2013
Skills
- Payment Collection
- HIPAA Compliance
- Relationship Building
- Food sales and promotion
- Supply Restocking
- Cash Handling
- Table Setting
- Food spoilage prevention
- Basic cooking methods
- Cooking techniques
- OSHA Compliance
- Supply Stocking
Timeline
Certified Medical Assistant
Inspirational Care
08.2019 - Current
Technical Support Representative
Apple
03.2019 - 03.2021
Housekeeper
Glenwood Medical Center
11.2013 - 03.2019
Server
Waffle House Restaurant
03.2012 - 03.2013
Associate of Arts - Restaurant And Culinary Management
Auguste Escoffier School of Culinary Arts
High School Diploma -
Carroll High School
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